Executive Director, Amplify

• Bachelor’s Degree or equivalent experience
• 7+ years of experience handling print production and/or materials kit production
• 7+ years project management experience
• Experience delivering impeccable customer service to strategic customers
• Intermediate Financial knowledge (e.g. calculating margin, ROI analysis)

Desirable

• The Executive Director, PDI coordinates between product development and planning/distribution/ manufacturing/fulfillment services to deliver excellence in product optimization
• A key focus of this role is to develop, build and handle an outstanding team of product, data and operational authorities to achieve key outcomes in budget, schedule, quality, reliability and streamlined product configurations
• Develop and implement an optimal product configuration framework with manufacturing, distribution, and other supply chain functions
• This framework will consider the complex variations in current product design, available and innovative packaging, and constraints of various customer procurement models, with the goal of achieving simplicity and speed to consumers in our fundamental designs
• Working in collaboration with Deal Desk, the framework will be designed to optimize products and pricing for upstream Sales processes
• To further optimize the customer experience, the execution of this framework will require cross-functional collaboration and will require input and consensus from product management, Sales, and Customer Success
• Develop and launch collaborative processes between Supply Chain Operations and Product Development to ensure the design framework and corresponding design decisions are implemented consistently and monitored for high quality results
• Master and maintain product records across operations technology stack (Salesforce, Netsuite, etc.) and third-party partners
• Ensure product hierarchy and attributes support all necessary business reporting
• Maintain enterprise standards and conventions for product configuration and mastery and set new standards for product types and hierarchies based on new offerings alongside SVP/GM, Product, and Supply Chain Operations
• Act as subject matter authority regarding product configuration and customer experience related to supply chain operations workflows and capabilities
• Support capacity building in Customer Success, acting as a product and operations SME for large strategic accounts that may include non-standard service obligations
• Understand and inform the end-to-end process from Closed Won opportunity to delivery to ensure optimal customer experience and to find opportunities of efficiency
• Collaborate with Product teams to create high-level physical product configurations for potential new products; understand and communicate operations costs and fulfillment timeline implication of # of units, scope and sequence, page counts, etc
• Ensure that finished product files are available in time for supply chain functions and overall fulfillment readiness
• Recommend list of all physical items included in product and collaborate with Product to determine physical format of books (paper type, binding, page count)
• Determine physical configuration of product (SKUs, Assemblies, packaging type, # units in each physical package) in collaboration with Product (Development?)
• Market Readiness
• Provide input to Deal Desk on physical product pricing
• Understand and communicate operations and production costs to the product and go-to-market teams for pricing exercises
• Provide input to Customer Success on the design of the customer experience receiving and using physical materials
• Collaborate with Product to determine in-market customizations
• Understand and communicate impact of customizations to manufacturing and fulfillment timelines and cost
• Recommend manufacturing and fulfillment timeline for new products and in-market changes
• Product Data Assurance
• Create and handle an item master that synchronizes information among item records in SalesForce, NetSuite, and other systems. Create and oversee item master team responsible for maintenance of item master information
• Responsible for item data processing needs of all departments (sales, marketing, product development, supply chain)
• Implement data quality checks, both automated and manual, against gold standards
• Set up and maintain items and BOMs (bills of materials) for use by sales (selling and contracts, samples), Marketing (samples and sample bags/boxes), Product Development (versions, substitutions, corrections needing new ISBNs), and Supply Chain (purchasing, vendor management, printing, assembly, sample orders, customer orders)
• Collaborate with Product to resolve product end of life based on existing inventory, existing assemblies, etc
• Recommend product retirement process and timeline for SKU at the end of their lifecycle
• Work with operations, external vendors, and product teams to find opportunities for process and cost efficiency, such as automating manual tasks, replacing existing kit materials with items that are more cost effective, and easier and/or quicker to source
• Create and handle adherence to product setup standards across all business systems:
• Work with the internal Implementation team and customers to help ensure effective materials and entitlement onboarding processes, as well resolution ofdelivery issues, defective or replacement materials, and/or enrollment concerns for handled accounts between $1M-5M
• Recruit, train, coach, and develop team members. Provide leadership to managers, direct reports and staff
• Assess and communicate risks to and advance issues to Supply Chain and other senior leadership members as needed
• Familiarity with and understanding of HR policies and processes. Establish and communicate performance objectives and standards
• Identify high potential individuals and ensure appropriate training and career development plans are put in place to increase effectiveness and ensure retention
• Identify general skills and capability gaps and develop plans to resolve this with senior management
• SupportAmplify’s diversity, equity, and inclusion goals for its employees and products
• Ensure all direct reports, as well as cross-functional team members, experience inclusion, are engaged in their projects, and feel psychologically safe to bring their authentic and true selves to work