US Customer Success Team Lead, GotPhoto
$90-105k
OTE
School photography digitisation
Job no longer available
School photography digitisation
101-200 employees
Job no longer available
$90-105k
OTE
101-200 employees
Company mission
To allow any photographer to run a successful volume photography business.
Role
Who you are
- Proven experience in Customer Success roles in the SaaS space (min. 3 years) as well as proven success record of leading a team of min. 4 employees
- Strong understanding of SaaS models in the B2B realm
- Excellent communication and interpersonal skills, with the ability to build rapport at all levels
- Fluent in English
What the job involves
- You will be leading our Customer Success team with 7 direct reports located in the US
- The overall department currently consists of 13 employees split into 2 regional teams based in the US and Europe. You report directly to our Head of Customer Success
- Lead, mentor, and develop a team of 7 Customer Success Managers across the US
- Support your CSMs in establishing and maintaining strong relationships with key clients, understanding their business goals and challenges
- Develop and implement strategies to drive customer engagement, retention, and expansion
- Monitor key customer data to identify trends, opportunities, and areas for improvement
- Drive the adoption of our products and services, ensuring clients achieve their desired outcomes
- Act as a point of escalation for customer issues, working closely with the team and our Head of Customer Success to resolve challenges effectively
Our take
Taking professional photos for events and schools is as much an exercise in administration as it is in photography, with a gruelling and largely manual workload of organising photos, taking payments and shipping out prints eating into a photographer's time. GotPhoto exists to make this process much easier, automating promotions, sales and fulfillment, freeing the photographer to focus on their core business.
Considered the leader in its market, GotPhoto has amassed a customer base of about 4000 small-medium business and sole trader clients across the UK, US and DACH regions. While the company has had strong growth in recent years it still has a large market to grow into, with around 70% of volume photographers still relying on manual systems, and a core market growing by 25% year on year as these photographers start to look to the benefits of automation for their businesses.
GotPhoto was acquired by EQT Growth in 2023, providing investment into the platform's development and adding new features. It will also be able to tap its parent company's commercial connections as it aims to grow its lead in an estimated $5 billion market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Company benefits
- Unlimited paid holiday and sick leave
- Subsidised fitness membership through Classpass
- Development & learning opportunities through regular check-ins with your team lead, team exchanges and development reviews
- Education budget, that allows you to grow professionally and explore new ideas
- We’ll provide you with all the relevant work equipment you need in order to successfully from the office or your Home Office
- Yearly team holidays at an awesome location (after successful business year)
- Learning budget for regular trainings and coaching, book- & online course-budget of at least 500 €
Company HQ
Government District, Berlin, Germany
Leadership
Has been CEO since 2019. Before joining GotPhoto was Controller (Business Development & Strategic Projects) for Daimler Truck AG.
Salary benchmarks
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