Senior Account Manager, Bolt
$170-180k
OTE
Plus equity
One-click checkout solution for online payments
Job no longer available
One-click checkout solution for online payments
501-1000 employees
Job no longer available
$170-180k
OTE
Plus equity
501-1000 employees
Company mission
To democratize commerce by setting a new standard for buying and selling online.
Role
Who you are
- 5-7+ years of experience in sales or account management. Candidates must have experience in ecommerce, fintech, or payment technology sectors
- Passion for serving as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
- You make deep, meaningful connections with your customers, whether spending hours on the phone, creating unique approaches to solving their toughest challenges, or understanding their business inside and out
- Commercially and growth-oriented - you know how to dive into numbers to analyze value and can handle complex negotiations around value
- Avid learner, praised by others for your drive to ask exceptional questions and continue learning
- You love technology and want to work with a team on the cutting edge of making commerce instant, consistent, and trusted
What the job involves
- Bolt is hiring a Sr. Account Manager to help manage our Mid Market, Upper Mid-Market, and Strategic segments of merchants
- This individual will be responsible for training, driving product adoption, merchant retention, and most importantly, revenue growth
- This cross-functional role will require excellent strategic planning, stakeholder management, and executive-level influence to ensure your merchants continue to get value from Bolt
- Manage Mid-Market, Upper Mid-Market, and Strategic accounts at Bolt, developing and executing custom account plans and strategies to retain the merchant and set the stage for expansion
- Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation
- Partner with internal teams (professional services, support, product, engineering, sales) to manage the overall success of the merchant
- Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Bolt and your merchants
- Standard Account Management responsibilities including identifying growth opportunities that drive Bolt revenue, conducting quarterly business reviews, monitoring merchant health, managing escalations, and achieving KPIs
- Problem solve issues for your portfolio, whether that requires bringing in an SME or developing a workaround to find win-win solutions
Our take
Designed to replace existing checkout models and make buying on any device easy and safe, Bolt provides a one-click checkout solution. Its online shopping software is utilized by companies like Brooks Brothers and Forever 21. As well as supporting all major card providers and alternative payment methods like PayPal, customers also don't need a username or password. This reduces cart abandonment and increases merchant conversion rates.
The company has seen impressive growth, annually processing more than $1 billion in retail transactions across its 300+ retailers. While Bolt has won the race against Google, who tried, and failed with Google Checkout, there are other 'one-click' competitors to watch out for, including Square, which has over 30 million monthly active users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$355m
SERIES E
Oct 2021
$60m
SERIES C
Total funding: $963m
Company benefits
- Four-Day Workweek, flexible working hours, & unlimited PTO time to promote a healthy work-life balance
- 100% paid coverage of medical, dental, and vision insurance for employees
- Remote First location policy to allow team members to live where they choose
- Work from home stipend to help you succeed in a remote environment
- Early Exercise program to help Bolters maximize the value of their equity
- 401K program to help you invest in your future
- Learning & Development stipend to grow your skills
- Paid parental leave to support you and your family
- 11 paid company holidays per year, 5 additional floating holidays, & your birthday off
Company HQ
Lower Nob Hill, San Francisco, CA
Leadership
Ryan Breslow
(Chairman & Founder)They studied Computer Science at Stanford before working as a Stanford-StartX Coach for 4 years and founding Bolt in 2015. Stepped down as CEO to assume the role of Chairman. They found the company Love in Jan 2022.
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