Senior Director of Partnership Management and Operations, SevenRooms
$275-325k
OTE
+ Equity
Hospitality guest experience platform
Open for applications
Hospitality guest experience platform
201-500 employees
Open for applications
$275-325k
OTE
+ Equity
201-500 employees
Company mission
To help empower hospitality operators everywhere.
Role
Who you are
- 7+ years of experience in partner management, account management, or technical sales with a client-facing focus
- Proven track record in coaching, driving accountability, and developing talent across teams
- Ability to foster a collaborative and results-driven team environment
- Strong executive communication skills, capable of influencing strategy and execution at all levels
- Experience building effective relationships with internal and external partners to achieve shared goals
- Proactive approach to identifying opportunities for process improvement and strategic development
- Excellent project management skills, with the ability to handle multiple projects and priorities simultaneously
- Deep understanding of partnership dynamics and the ability to offer strategic solutions
What the job involves
- The Senior Director of Partnership Strategy & Operations oversees the strategic and day-to-day operational success of one of SevenRooms’ strategic partners
- This individual will provide ongoing consultative business support to ensure we drive ongoing value and mutual success with this key partner
- As Senior Director of Partnership Strategy & Operations you will be in close collaboration and communication with important internal and external stakeholders that enable shared success of this partnership
- You will manage, motivate, and galvanize the success of our Partnerships Strategy & Operations team and its cross-functional partners
- This role is responsible for leading cross-functional projects and initiatives that benefit both SevenRooms and this highly strategic partner
- You will report to our EVP, International
- The Partnerships Strategy & Operations Team at SevenRooms is on a mission to redefine and reshape the hospitality industry for hotel & restaurant operators around the globe
- Our team is focused on building a best-in-class partnership ecosystem to differentiate the SevenRooms offering and support our diverse client base and strategic partners
- Internally, the team acts as the voice of our partners and ensures connectivity between Sales, Marketing, Engineering, and Product on key partnership initiatives
- We are a group of collaborative, creative and thoughtful individuals who approach every conversation with the intent of evaluating business impact and resourcing needed to deliver the perfect outcome
- We are a small, but fast-growing team who are dedicated to being true and trusted partners within SevenRooms and with our ecosystem partners
- General Management of Key Partnership: Play a “General Manager” role as it pertains to SevenRooms most strategic/impactful partner
- Ensure the program is appropriately resourced and staffed to meet key business objectives
- Lead regular business reporting and reviews of program performance both at SevenRooms and with our strategic partner
- Partnership Strategy & Success: Collaborate with senior leadership to integrate partnership strategies into SevenRooms’ strategic plan and vision
- Define and execute on a multi-year strategic usage/adoption vision with our partner
- Deliver key insights on program performance to restaurant partners to showcase program value on an ongoing basis
- Manage a multiyear restaurant acquisition strategy and associated budgets
- Track and analyze partner performance on SevenRooms and make recommendations for strategic courses of action and improvements
- Partnership Operations: Oversee the implementation of partnership initiatives and ensure that they are executed efficiently and effectively
- This includes managing timelines, budgets, personnel and resources to support overall success of partnership
- Develop and refine processes and systems to enhance the efficiency and effectiveness of partnership operations
- Take ownership of key program KPI pillars and success against each KPI
- Oversee all contracts and KPIs pertaining to the success of the partnership
- Identify potential risks and develop proactive strategies to mitigate, as needed
- Ensure that all partnership activities comply with legal and regulatory requirements
- Relationship Management: Establish and maintain strong working relationships with key internal & external stakeholders
- This includes regular communication, addressing issues, and handling any operational challenges or conflicts that arise, working to find solutions that benefit both parties
- Share the SevenRooms Platform and vision of the product roadmap and services to our partner community to accelerate revenue growth
- Act as the liaison to SevenRooms strategic partner by building strong relationships that help them achieve their goals
- Collaborate with restaurant partners to understand their plans and to develop creative and high-impact shared initiatives that will help the partner and SevenRooms succeed
- Leadership & Collaboration: Manage, mentor, and motivate a small team of individual contributors
- Provide consistent guidance, set clear goals, and ensure the team's continued success in executing partnership initiatives
- Collaborate with partners on product development roadmap to ensure success for end users and restaurant partners
- Escalate issues to SevenRooms Leadership and meet regularly with Executive stakeholders to share partnership performance
Our take
SevenRooms is a guest experience and retention platform that helps restaurants and hospitality operators manage reservations, guest data, and operations. Founded in 2011, the platform allows businesses to take better control of customer information, thereby improving relationships and streamlining operations.
The company serves over 11,000 operators, including major clients like MGM, Wynn, and Marriott, and powers 80% of Las Vegas's major hotels and restaurants/. The platform helps restaurants increase repeat booking and collect guest feedback, offering personalized marketing and improving customer experience.
As more businesses embrace technology, SevenRooms is positioned for even more success. Its focus on building personalized guest relationships and offering data-driven insights make it a key player in shaping the future of the hospitality industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
55% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$50m
SERIES B
Oct 2018
$5.1m
EARLY VC
Total funding: $71.5m
Company benefits
- 401(k) & Retirement Plans: Helping you prepare for your future
- Medical, Dental & Vision Insurance: Multiple plans to fit your unique needs
- Flex Hours & Remote Work: Your own schedule, on your own terms
- Stock Options: Have a stake in our growing business
- Paid Parental Leave: Time off to grow and support your family
- Learning & Growth: Providing support and programming to give you room to grow
- Unlimited Vacation: Take the time you need for some R&R
- Fresh Start: Your first two weeks of employment as paid time off
- Roomies Choice: A monthly stipend giving you choice to invest in yourself
- Tenure Experiences: Milstone awards to recognize your time and deidcation
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Joel Montaniel
(CEO)Joel started their career as a Credit Suisse Analyst, before spending 7 months at C&K Properties and 2 years at LivePerson. They left their position as Chief of Staff in July 2011 to co-found SevenRooms, serving as CEO since.
Allison Page
(CPO)Began their career in Investment Banking at Credit Suisse before joining Hodes Weill & Associates. They hold a bachelor’s degree in Finance & Real Estate from The Wharton School.
Kinesh Patel
(CTO)Received a B.S. in Electrical/Computer Engineering from the University of Texas at Austin, and an MBA in Finance and Strategy from the New York University Leonard N. Stern School of Business. Team Lead, Scientific Computing at ExxonMobil.
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