IT & Business Operations Manager, Enthuse
£45-50k
+ Offer a generous equity options scheme
2-5 days a week in office
Donation, fundraising, and event management tools
Job no longer available
Donation, fundraising, and event management tools
21-100 employees
Job no longer available
£45-50k
+ Offer a generous equity options scheme
2-5 days a week in office
21-100 employees
Company mission
To transform digital fundraising, support good causes and to help them grow.
Role
Who you are
- Ideally, a minimum of 3 years in IT and operations management, with a strong background in managing IT systems, infrastructure, and business operations processes
- Experience in a B2B SaaS environment is a plus
- Proficiency in network administration and IT support for both remote and on-site employees
- Experience with cloud technologies and IT project management is preferred
- Strong operational acumen and a track record of streamlining business processes
- Strong analytical and problem-solving abilities, with a track record of resolving complex IT and operational issues effectively
- Excellent verbal and written communication skills, with the ability to convey technical and operational information to non-technical stakeholders
What the job involves
- Reporting to the Head of Compliance, you’ll be a key member of the compliance and operations team and play a critical role in developing and delivering on the overarching IT and business operations strategy
- IT Infrastructure & Business Operations Management:
- Oversee the maintenance, administration, and improvement of our IT systems, networks, and hardware. Ensure systems are secure, reliable, and up-to-date
- Manage and optimise business operations workflows, ensuring efficient processes that support both internal teams and client needs
- Technical Support:
- Manage and provide technical support for internal staff, addressing issues related to hardware, software, and network connectivity
- Cyber and Data Security:
- Design and implement robust security protocols to avert risks and ensure compliance with industry regulations, safeguarding data and customer information
- Project Management:
- Lead IT and business operations projects, including system upgrades, process improvement initiatives, and software implementations, ensuring they are completed on time and within budget
- Security and Compliance:
- Implement, audit, and enforce IT and operational security protocols to protect sensitive data, prevent fraud, and ensure compliance with relevant regulations
- Vendor & Partner Management:
- Manage relationships with IT vendors, service providers, and key operational partners, negotiating contracts and ensuring service levels meet company and regulatory needs
- Budgeting and Resource Planning:
- Develop and manage the IT and operations budget, ensuring cost-effective solutions and optimal resource allocation
Salary benchmarks
Our take
Enthuse offers white-label donation, fundraising, and event management tools for charitable organizations looking to streamline operations under their own brand. The company is performing strong, too: over the past decade it has helped facilitate over £100 million in donations, and recently replaced Virgin Money Giving as the London Marathon’s fundraising partner.
The company adeptly expanded to cover virtual offerings, following the digital transformation of the events and fundraising industry over recent years. This sees no sign of receding, and Enthuse's clients include Macmillan Cancer Support, NSPCC, WWF, and Save the Children.
With Gen-Z now almost 50% more likely to give to charitable causes, and this generation more tech-savvy and online than their predecessors, charities will do well to double down on digital avenues. This is true of charities across the globe, and with Enthuse going through a period of international expansion following a funding injection, the company will be there to help them do so.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2021
$4.6m
SERIES A
Apr 2019
$3.6m
SEED
Total funding: $12.1m
Company benefits
- We celebrate together with an early Friday finish with optional team drinks, team incentives, and a variety of company socials
- We believe in giving back and give you one paid day to fundraise for a charity of your choice
- We want you to travel well with the Cycle to Work scheme, season ticket loan, and a London-based office
- We will support your journey through our learning and development program with an allowance for training each year and Personal Development Plans, as well as a mentor program that offers structured support from senior team members
- Holiday allowance: 25 days holiday and bank holidays (33 in total). We increase holidays based on length of service, so for every year you’re with us, you’ll get an additional day’s holiday up to 28 days. We also offer an additional 5 days of unpaid holiday
- We offer a generous equity options scheme at a fast-growing, stable company backed by socially responsible investors. We give back to all our employees who get us closer to achieving our mission
Company HQ
Finsbury, London, UK
Leadership
Chester Mojay-Sinclare
(CEO & Founder)Previously CEO of Primo Events, was named in the 2018 Forbes 30 Under 30.
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