Payroll Bureau Manager, Sona
£45-50k
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More information about location
People Operating System for Frontline Teams
Job no longer available
People Operating System for Frontline Teams
101-200 employees
Job no longer available
£45-50k
+ Share options
More information about location
101-200 employees
Company mission
Solve the unique challenges of frontline work with technology that empowers every employee.
Role
Who you are
- Deep experience in UK payroll processing, including HMRC, PAYE, and pensions. Irish payroll experience is a huge plus
- Proven track record managing payrolls in a bureau or outsourced service setting. With high-volume or complex structures (e.g. shift-based, weekly/fortnightly pay cycles)
- Hands-on mindset, you're just as comfortable processing payrolls as you are leading a team
- Strong commercial and customer-facing instincts, you think like an operator, not just a processor
- Excellent organisational and problem-solving skills, with a keen eye for detail
- Confident navigating startup environments; fast-moving, collaborative, and ever-evolving
- Ownership mentality; proactive, accountable, and always looking for ways to improve
What the job involves
- This is an exceptional opportunity for an experienced Payroll Bureau Manager to join the expanding team at Sona during a pivotal stage of growth
- We’re on a mission to transform how payroll works for frontline industries and we want you to help lead the way
- In this player-coach role, you’ll be both a hands-on expert and a mentor
- You’ll lead from the front, managing a portfolio of enterprise customers while building and refining the day-to-day operations of our payroll bureau
- Reporting to the Director of Payroll, you’ll play a critical role in scaling our outsourced service offering to Hospitality and Social Care customers
- Ou’ll collaborate closely with teams across the business including Implementation, Solution Architecture, Product, Customer Success, and Payroll Implementation, to deliver a best-in-class bureau service
- Whether it's refining internal processes, guiding your team, or joining customer conversations with Sales as a subject matter expert, your influence will be felt across the organisation
- Deliver the end-to-end payroll service for a portfolio of enterprise clients, ensuring timely and accurate processing
- Act as a trusted advisor for your customers, owning the relationship and driving satisfaction
- Lead and mentor the payroll team, sharing knowledge and embedding best practices
- Partner with the sales team to support late-stage conversations with prospective clients
- Identify, suggest, and implement operational improvements that enhance scalability and efficiency
- Champion our evolving WFM and HR platform, ensuring smooth integration into payroll processes
- Set and track team KPIs and SLAs. Ensuring we meet and exceed service expectations
- Stay ahead of regulatory changes and industry innovations to keep our offering cutting-edge
Our take
80% of people don’t work at desks, but the technology for deskless workers only attracts 1% of all enterprise software investment. Consequently, little software has been designed to benefit the frontline. Sona is a workforce technology startup setting out to help solve this issue, building an all-in-one platform specially designed to empower frontline workers and help their employers retain staff and operate more efficiently.
By using its app, users can view and claim shifts, communicate with their colleagues, and book holidays. Moreover, Sona has additional modules for HR, Payroll, and Engagement, so customers can manage all of their people operations in one place, or integrate with their existing tools.
Sona is an early-stage startup, yet already counts big names across Social Care, Hospitality, and the Charities sector who have combined to book millions of shifts on the Sona platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"Sona strikes a good balance between giving me the trust and autonomy to do my best work, while being on hand to support and unblock me where..."
Funding (last 2 of 3 rounds)
May 2024
$27.5m
SERIES A
Mar 2022
$7m
SEED
Total funding: $36.7m
Company benefits
- Share options
- Remote first and flexible working
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Pension contributions matched up to 5%
- Enhanced parental leave & pay - 26 weeks full pay primary parent / 8 weeks full pay secondary parent
- Co-working space stipend (if you don't live in London)
- Quarterly all expenses paid team retreats
- The latest Macbook and equipment for your home office
- Professional development budget
- Unlimited free books
- Comprehensive health insurance via Bupa
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Ben Dixon
(Co-Founder & CTO)Previously Associate - Consulting at PWC and Software Engineer at Thorlabs. Also, Co-Founder & CTO at Catapult Ventures Limited for 6 years.
Oli Johnson
(Co-founder)Previously Associate at NEO Capital and Investment Manager at Baugur Group. Co-Founder at Catapult for 6 years.
Steffen Wulff Petersen
(Co-founder)Previously Investment Banker at Goldman Sachs for 2 years. Since then has been Co-Founder & Managing Director at Lazada Group and Co-Founder at Catapult.
Diversity, Equity & Inclusion at Sona
- Fully remote work and total control over your schedule means you can excel at Sona no matter where, when, or how you like to work. We also offer extended parental leave to everyone.
- We're partnered with the Women in Tech Forum, a membership platform dedicated to supporting and accelerating the careers of women. Optional memberships are available to all women and allies at Sona to access their wide range of events, masterclasses, articles, and more.
- Salary transparency across all of our job postings means your offer is based on your experience and interview performance, not your previous salary or your negotiating skills.
- We use structured interview processes and assessment criteria to remove as much bias from our process as possible
- We do all of our collaborative work in public channels, which means everyone gets a say and the recognition they deserve, and nobody's out of the loop.
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