Senior Technical Support Engineer, Cyera
United States
Cloud-native data security platform
Be an early applicant
Cloud-native data security platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To build the world's most intelligent data security platform to enable businesses to safely harness the power of data so they can unlock new innovations, make smarter decisions, and maximize growth.
Role
Who you are
- Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or Associate degree with equivalent practical experience)
- Experience: 5+ years in technical support, support engineering, escalation support, or customer-facing technical roles within SaaS or cybersecurity
- Scripting & Automation: Hands-on experience with scripting languages such as Python, Bash, or PowerShell, and experience automating diagnostic workflows or log parsing
- OS-level support skills for both Windows and macOS endpoints, including manual MSI/agent installs (e.g. Cyera-Endpoint-Installer) via command line with OTP, and deployment through MDM tools (Intune, Jamf, SCCM)
- AV/EDR exclusion configuration: experience configuring exclusions for CrowdStrike, Microsoft Defender, SentinelOne or similar, since the endpoint agent runs alongside these
- Networking/troubleshooting fundamentals: understanding of local policy manifests vs. cloud policy evaluation, agent-to-cloud communication cadence, and IP allowlisting, since customers frequently ask how often the endpoint talks back to Cyera and what IPs need to be whitelisted
- DLP domain knowledge: familiarity with classic DLP channels (USB/removable media, network shares, printing, clipboard, virtual drives) and AI-specific DLP policies (sensitive data leak, PCI/PII/PHI, prompt injection, unauthorized data access)
- Debugging/forensics skills: ability to read agent logs, workstation file paths, and data-scan results to troubleshoot "no alerts showing" or policy-not-applied issues (a recurring live-customer issue type)
- AI agent/tool ecosystem familiarity: awareness of Claude (desktop/CLI/VS Code), Cursor, GitHub Copilot, Codex, and MCP/tool-call concepts, since Endpoint's newer "Agent Guardian" use case inspects local agent tool calls and file access
- Technical Troubleshooting: Strong ability to analyze logs, inspect APIs and web services, work with SQL, and write root-cause analysis (RCA) summaries and runbooks
- Tooling: Direct experience managing tickets and escalations in enterprise platforms like Zendesk, ServiceNow, Jira, or Salesforce
- Execution & Communication: Exceptional written and verbal communication skills to translate complex technical findings for both non-technical customers and R&D engineers
- Adaptability: Demonstrated ability to work autonomously in ambiguous scenarios and prioritize high-volume workloads based on SLAs, urgency, and customer impact
- Availability: Willingness to participate in a scheduled on-call rotation, including evenings, weekends, or holidays as business needs require
What the job involves
- The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation
- This role owns complex troubleshooting within defined product domains, reproduces issues, validates workarounds, improves escalation quality, and helps reduce repeat issues through documentation and product feedback
- Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues
- Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers
- Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance
- Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues
- Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable
- Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency
- Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders
- Mentor and elevate the team: Actively mentor Tier 1 engineers on technical troubleshooting, ticket hygiene, and escalation protocols to build a high-performance support culture
Our take
With the allure of agility and globalization, companies are shifting to the cloud in record numbers. But in an environment of worsening cyber-threat, data protection must shift with them. Cyera responds to the lack of cloud-based, data-conscious security support for companies.
Previously, discovering and securing data in the cloud was written off for being tedious and challenging. Using advances in data science, Cyera has built a data reality platform which provides a complete picture across all cloud-based data repositories. It enables instant, automatic data reality, and is set to define how companies do cloud data security.
The quick and clear picture provided by Cyera’s platform has gained it rapid traction among Fortune 500 companies. It has also raised considerable funding that has supported continued improvements to the functionality of the platform. More recently, Cyera has been on an acquisition spree, rapidly expanding both its workforce and operations. These acquired companies include Trail Security, Otterize and Shape AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2026
$600m
SERIES G
Dec 2025
$400m
SERIES F
Total funding: $2.3bn
Company HQ
Garment District, New York, NY
Leadership
Yotam Segev
(Co-Founder & CEO)Spent six months as Senior Director of Cyber Projects at KayHut. Former Head of Cyber Department with Israeli Military Intelligence - Unit 8200.
Tamar Bar-Ilan
(Co-Founder & CTO)Spent nine months as Chief Architect at Lynxight. Former Head Of R&D Department with Israeli Military Intelligence - Unit 8200.
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