Partner Growth Specialist, Too Good To Go
$60-65k
3-5 days a week in office
Marketplace for shop and restaurant food waste
Be an early applicant
Marketplace for shop and restaurant food waste
1001+ employees
Be an early applicant
$60-65k
3-5 days a week in office
1001+ employees
Company mission
To inspire and empower everyone to fight food waste together.
Role
Who you are
- Experience in a B2B client-facing role, such as Sales, Account Management, or Customer Service
- Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau), and Excel/Google Sheets
- Analytical and used to work with KPIs and targets
- Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
- A data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity
- Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
- Excellent interpersonal and communication skills
- An empathetic and patient approach
- Autonomous and independent - you can schedule your time and juggle multiple tasks at a time
- A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative
- A team player who is keen to learn, collaborate, and bring your ideas to the table
Desirable
- Bilingual or business proficiency in another language, especially Spanish, Mandarin, and/or Cantonese
- General knowledge of the food and/or hospitality industry
- General knowledge of tech marketplace/SAAS customer success principles
What the job involves
- We’re looking for an exceptional Partner Growth Specialist to join the superstar team at Too Good To Go in the US
- The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance
- You will focus on partner relationship building and retention, and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy, consistently supplying, and inspiring them towards a more sustainable behavior, to help us grow our mission
- Skillfully manage your portfolio of 800+ partners through phone, email, and text communication, while responding promptly to incoming partner issues
- Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved
- Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities, ensure a high retention rate, reduce refunds, and improve partner and customer experience
- Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja, and MyStore
- Serve as a Growth liaison to Sales Specialists, holding weekly meetings and guiding the team through the post-sales process
- Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions promptly
- Have an in-depth knowledge of Too Good To Go’s internal operations and collaborate with marketing, finance, strategy & planning, product, and/or other teams to best support partner needs, as well as communicate feedback for improvements
- Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education
- Be a team player: offer coverage for other Partner Growth Specialists who are out of the office, assist with projects, host weekly team meetings, etc
Application process
- Please submit your resume and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks of receiving your application. We look forward to reading your application!
Our take
With more than one-third of food wasted in shops and restaurants, tonnes of otherwise quality goods are unnecessarily lost. Too Good To Go connects customers to restaurants and stores that have unsold, surplus food, offering steep discounts. Through this, businesses can sell surplus meals that would've otherwise gone to waste, and the environment wins as no food is wasted.
The company has certainly found its niche with sustainability-conscious consumers (a group that is growing in size as environmentally-focused consumers get more spending power). Too Good To Go's app has over 90M users across 18 countries and 215,000+ partners including retailers, hotels and restaurants such as ALDI, Carrefour, Accor and YO! Sushi.
The company is also creating a food waste movement website intended to be an informative source of knowledge regarding the issue. This is part of a wider strategy at raising awareness of the food waste problem, to get more users on board and further help the planet.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2021
$31.4m
CONVERTIBLE
Jan 2021
$31m
SERIES A
Total funding: $73.4m
Company benefits
- Personal and professional development opportunities in a fast-paced scale-up environment
- Enjoy hybrid working from our great offices, and at home
- Generous time off policies including 20 paid vacation days, 10 paid sick days, 5 paid wellness days, and 13 paid holidays per annum
- Extra paid parental leave beyond local legislation and the option to take an extra week of unpaid leave
- 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
- 50% employer paid health coverage options for your family
- Regular social events; Coffee, snacks and fully-equipped kitchens
- Get to know our community with a monthly free Surprise Bag
- Paid volunteer time through our Shareback volunteering programme
- Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
Company values
- We build a legacy: We're innovators who stay humble, recognizing we can't do this alone. We never forget who we've always been: food lovers
- We raise the bar: We're brave, ambitious and growth-minded, always striving to do better and be better
- We win together: We're team players, relationship builders, and always take collective responsibility, staying accountable for our actions as one
- We keep it simple: We're thoughtful, focused and transparent, doing the complicated work to share a straightforward message
- We care: We're respectful of our people, supportive of our partners and users, and will always have fun along the way
Company HQ
Østerbro, Copenhagen
Articles
Leadership
Jamie Crummie
(Co-Founder)Studied Law at the University of Leeds.
People progressing
Joined as a Business Developer and transitioned to a Marketing Specialist after one year.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Too Good To Go
Lizander Oros (Talent Sourcer)
- Everyone should be heard in the fight against climate change. Our management team is 50% women - but we’re working to ensure diverse identities are reflected across all levels
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