Operations Manager, HeliosX
+ Equity
2 days a week in office (Central London )
Profitable health tech, providing convenient access to prescription medication in multiple countries
Posted today
Profitable health tech, providing convenient access to prescription medication in multiple countries
1001+ employees
Posted today
+ Equity
2 days a week in office (Central London )
1001+ employees
Company mission
To become the world's #1 platform to buy prescription medication, and serve patients across the globe to help improve their daily lives.
Role
Who you are
- 4+ years of experience in management consulting or high-growth operations, with a strong preference for candidates from the healthcare or telemedicine sectors
- Proven people management experience, with a track record of leading operationally focused individuals or small teams
- Impressive analytical skills and a strong understanding of financial modeling, with the ability to manage large datasets
- A natural ability to navigate ambiguity by creating structure, using data to derive insights, and solving complex problems independently
- High emotional intelligence and exceptional communication skills, allowing you to build relationships and collaborate effectively across cross-functional teams
- A process-oriented mindset with the agility to master new systems quickly and the proactivity to drive continuous improvements without oversight
- Tech-forward acumen, including a proven record of leveraging AI tools to create operational efficiencies
- Experience thriving in a fast-paced startup or scale-up environment where speed and adaptability are essential for success
What the job involves
- The Operations Manager is an important hire for HeliosX as we step into the next phase of our growth journey
- With a global footprint of 400+ clinicians serving millions of patients, our Clinical Operations team acts as the engine of the service, designing and scaling the critical infrastructure that enables seamless clinical delivery
- You will be a self-motivated high achiever who thrives in a fast-paced environment, using exceptional data skills to uncover root causes and manage large datasets to support strategic solutions
- Beyond the numbers, your project management skills and emotional intelligence will be invaluable assets as you lead initiatives, manage a growing team, and collaborate cross-functionally to ensure HeliosX’s continued success as we scale into new markets
- This is a full-time, permanent role. You will be required on-site in our Central London office 2 days per week, with the rest of the time spent working from home
- Lead & Manage: Take direct management responsibility for the growing Operations Coordinator team, guiding dynamic colleagues with a vital remit across all areas of our operations
- Performance Analysis: Conduct structured weekly deep-dives into Clinical Operations performance, producing clear summaries of trends, recurring issues, and recommended actions
- Triage & Resolution: Handle first-line triage of clinical operational issues, working cross-functionally to implement fast-fixes or build scalable solutions that ensure service continuity
- Financial & Variance Analysis: Assist with variance analysis on cost reporting, reconciling actuals against forecasts, surfacing discrepancies, and preparing materials for weekly reviews
- Workforce Planning: Partner with Analyst colleagues to oversee rotas and scheduling to ensure adequate clinical coverage, reacting quickly to demand spikes with flexible resource options
- Infrastructure Scaling: Implement WFM (Workforce Management) systems, performance dashboards, and core operational infrastructure as markets scale
- Continuous Improvement: Maintain a forward-thinking mindset, actively leveraging AI and automation to streamline processes and optimize our operational infrastructure
Salary benchmarks
Our take
HeliosX is a global digital healthcare group behind some of the most recognised online health brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. The company has earned the trust of millions of patients by combining technology with deep clinical expertise, supported by its own pharmacies, manufacturing capabilities, and in-house medical, research, and pharmacy teams.
By 2025, HeliosX had treated over 1.2M patients worldwide and established £781M in revenue, marking more than 300% year-on-year growth and established itself as a clear market leader in the UK. Its impact goes beyond commercial success too, with weight-loss treatments alone helping patients lose millions of kilograms of excess weight, contributing to meaningful improvements in long-term health outcomes. At the same time, the business expanded internationally, successfully launching in Germany and Canada while continuing to grow its presence in the US.
Now its looking towards 2026, and hopes to reach £1.6B in revenue, expand into eight global markets, and significantly widen its range of conditions and treatments, with a focus on shaping the future of digital healthcare. Its goal is to become a truly world-leading healthcare partner and one that combines scale, speed, and clinical rigour to redefine how personalised care is deliver, and to create systems and products that improve lives at a global level for years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Monthly Socials
- Health Insurance
- Gym discount
- Flexible working
- £1,000 Annual Learning and Development budget
- Audible Subscription
- Pension Contribution
- 25 days holiday + UK Bank holidays
- Free HeliosX Products
Company values
- Build Team Excellence
- Putting Customers First
- Today Not Tomorrow
- Thinking Differently
- Act Like an Owner
- Keep it Simple
- Do More With Less
- Communicate Candidly
Company HQ
Midlands Hub, Leamington Spa, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Previously HeliosX's VP of Operations. Also worked at The Cambridge Code as an Operations Director, was a Strategy Consultant at PwC and an Operations Director at Oviva.
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