Senior/Manager of Partner Solutions, Pager
$80-120k
The range listed only applies to Colorado, Nevada, New York, and Washington DC and may vary in further locations. + Stock Options
Virtual healthcare platform
Open for applications
Virtual healthcare platform
201-500 employees
Open for applications
$80-120k
The range listed only applies to Colorado, Nevada, New York, and Washington DC and may vary in further locations. + Stock Options
201-500 employees
Company mission
To transform the way that consumers interact with their healthcare.
Role
Who you are
- Strong organizational, time management skills and ability to work independently
- Highly analytical and able to draw conclusions and make recommendations based upon findings
- Must have the ability to prioritize and meet deadlines
- Excellent verbal and written communication skills
- Exceptional attention to detail in fast-paced, demanding environment
- Must possess a high degree of professionalism and ability to handle confidential information
- Demonstrated ability to adjust easily to new and changed situations
- Positive, energetic attitude, and initiative
- High caliber customer service and ability to maintain demeanor under extreme pressure
- Strong work ethic
- Comfortable working in hands-on, deadline-driven environment
- Comfortable speaking to all levels of company and client personnel
- Ability to produce analysis
- Strong verbal, listening, and written communication skills
- Detail oriented
- Task-focused, goal oriented
- “Can do” attitude with an ability to develop a contingency plan to mitigate challenges
- Highly adaptable and flexible professional
- Exceptional customer service
- Knowledge of payers and/or providers
- Bachelor’s degree
- Minimum of 5 years of healthcare administration experience
- Experience coordinating internal implementation, product, and system integration resources
- Client facing experience required
- Healthcare and tech experience preferred
- Bachelor's Degree required. MHA or MBA preferred
What the job involves
- Pager is looking to hire a Senior/Manager, Partner Solutions (Implementation Manager) to onboard and implement key accounts while anticipating client needs and actively coordinating a cross-department team
- You’ll be working in a fast-paced collaborative environment with the product, engineering, and clinical operations teams who will support your implementation efforts
- You will also have a strong partnership with business development and customer success teams to ensure proper hand-off of responsibilities before and after a partner implementation
- Manage highly visible end-to-end client implementations on target, on time
- Clearly articulate the organization's mission and goals, motivating the team to over-achieve on those goals and be enthusiastically accepted as a leader
- Develop and roll out best-in-class scalable processes for ongoing efficiency and effectiveness improvements
- Partner cross-functionally to organize internal resources to solve client business challenges
- Provide a clear view of organizational metrics and status to the Vice President, Professional Services with optimization recommendations and needs
- Work closely with Customer Success to ensure an orderly transition between the sales cycle, implementation stages, and post-launch optimization and stabilization
- Partner with analytics resources on data requirements for both internal and external stakeholders
- Identify and curate metric packages clearly demonstrating business needs/challenges, process optimization, and markers of success
- Identification of client-initiated upsell opportunities
- Develop launch plan and lead program launch execution activities, including ownership of all workstreams attached to an individual implementation
- Tailor developed processes and blueprints to meet a specific client need
- Represent Pager to payers, providers, and ancillary organizations in a courteous and professional manner
- Work with cross-functional teams to meet milestones to ensure timely program launches
- Lead and guide close collaboration between Integration Managers and Engineers to successfully configure and deploy Pager’s platform
- Communicate project status and challenges and make recommendations for swift and appropriate resolution
- Manage daily tasks of the Implementation team to ensure project deliverables are on track and completed on time
- Collaborate with the Product team to accurately translate user needs to requirements
- Partner with the Command Center to ensure proper patient care protocols are in place to support triage and care coordination
- Work with the Marketing and Engagement teams to develop tactical engagements designed to maximize brand equity and achieve sustainable patient growth
- Support Business Development efforts through effective documentation of repeatable processes and success stories
- Coach, mentor, and develop the management skills of junior team members
- Participate in hiring and sourcing candidates
Our take
Pager is a virtual care platform that delivers a range of services to healthcare clients. The app allows patients to schedule appointments and connect with caregivers and medical professionals while providing telemedicine, after-care follow-up, and various other options.
Since its rebranding in 2014, Pager has experienced substantial growth, reflecting the increasing demand for telehealth solutions. The company has formed several partnerships with established healthcare providers, including a notable deal with Horizon Healthcare Services in 2017. These collaborations have helped expand Pager's reach and integrate its services into existing healthcare systems.
Interest from private investors has also been significant, with the company securing substantial funding. However, Pager faces intense competition in the telehealth market, which is projected to be worth $191.7B by 2025. Competitors like NextGen Healthcare EHR, ReveneueWell, SimplePractice, and OnCall Health present alternative solutions, making it crucial for Pager to continually innovate and differentiate itself in this rapidly evolving space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2022
$6.1m
LATE VC
Sep 2021
$50m
SERIES C
Total funding: $113.5m
Company benefits
- Medical (Free medical plan option for employees and affordable plan options for families)
- Health Savings Account (HSA) (Employer HSA contribution)
- Flexible Spending Accounts (FSA)
- Dental
- Voluntary Vision
- Life Insurance (Company paid)
- Accidental Death and Dismemberment (AD&D) Insurance (Company paid)
- Voluntary Life and Accidental Death and Dismemberment (AD&D) Insurance
- Short-Term Disability (STD) (Company paid)
- Long-Term Disability (LTD) (Company paid)
- Employee Assistance Program (EAP) (Company paid)
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance
Company HQ
Midtown South, New York, NY
Leadership
Walter Jin
(Chairman & CEO)Alongside being the CEO of Pager, they are the co-founder and General Partner at three Fields Capital. Previously co-founded The Innovation Institute where they served as the CIO for 4 years.
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