Technical Writer, Percona

• Graduate-level written English and excellent verbal communication skills
• Experience with documenting complex systems and writing user-oriented documentation
• 3+ years of experience as a technical writer and ability to write high-quality and precise documentation
• Experience with markup languages (Markdown preferred)
• Experience with the installation and configuration of database server software on Linux
• Docs-as-code experience. Knowledge of Jenkins, git, Markdown, HTML, and/or JavaScript (strongly recommended)
• Experience in leveraging AI tooling for documentation purposes
• Comfortable with Linux command line
• Distributed system development and/or database server development
• Fluent in developer tools like git, gcc, gdb
• Working autonomously in a globally distributed organization
• Collaborating with open source communities and colleagues via mailing lists, Slack, etc
• Using collaboration/tracking tools like Jira/Notion
• Proven success working in a distributed environment
• Quick learner and great team player

Desirable

• We are looking for a talented and flexible Technical Writer to join one of our distributed open-source software development teams
• You will work on the PostgreSQL database and related components, in close collaboration with our dedicated PostgreSQL team
• Percona Distribution for PostgreSQL brings together essential enterprise components from the broader PostgreSQL open-source community into a single, integrated distribution designed and tested to ensure compatibility
• You will represent our voice to our technical customers and provide complete, clear documentation for our PostgresSQL products
• We seek someone committed to delivering consistent, high-quality, and on-time documentation, whether in the form of guides, user manuals, help files, or man pages
• You should be comfortable working in version-controlled environments, as we adopt a docs-as-code methodology
• You will be embedded in the PostgreSQL team, but also working alongside the Product Documentation team, which comprises several technical writers dedicated to developing a scalable documentation strategy that drives user adoption and effective use of our products
• You are expected to collaborate with the other writers as we aim to continuously improve our practices
• Create all technical documentation from install/configuration/troubleshooting guides, how-tos, user manuals, man pages, to --help prompts
• Participate in team ceremonies. Collaborate with the Engineering Manager, Product Manager, Devs, and QA to output high-quality documentation
• Use text, markdown, images, and diagrams to ensure that audiences of all experience levels can extract value from our documentation
• Leverage AI tooling to quickly draft, polish, format, and refine content
• Maintain documentation versioning and be a contributor to our overall documentation strategy
• Typical day as a technical writer in the PostgreSQL team at Percona:
• Morning (flexible, as you own your schedule): Start your day by checking Slack, email, and Jira for updates. Focus on writing tasks: new features, guides, bug fixes, and release notes for PostgreSQL and related tools. Respond to open and outstanding requests if needed
• Mid-day: Lunch break and casual Slack interactions. Resume writing, attend technical discussions (if scheduled), planning sessions, or join a brief team sync (Zoom)
• Afternoon: Continue focusing on writing tasks. Reply to questions on the forum, draft blog posts or contribute to upstream documentation. Research and learn new technologies. Plan for the next day and wrap up tasks
• Expect regular communication through Slack, Zoom, and Jira. Active engagement in team rituals is a must. Continuous learning and problem-solving are fundamental to the role. Work hours are flexible, around scheduled team syncs or customer meetings. We don’t micromanage your tasks; instead, we hire you for your expertise and capacity to deliver high-quality documentation