Client Services Specialist, Autodesk

German Speaker

Salary not provided

+ Bonuses & Stock or long-term incentive cash grants

Windows

Junior and Mid level

Dublin

Remote from Ireland

More information about location

3D design, engineering & entertainment software

Job no longer available

3D design, engineering & entertainment software

1001+ employees

B2BDesignVisualisationAutomation

Job no longer available

Salary not provided

+ Bonuses & Stock or long-term incentive cash grants

Windows

Junior and Mid level

Dublin

Remote from Ireland

More information about location

1001+ employees

B2BDesignVisualisationAutomation

Company mission

To empower innovators with design and make technology so they can achieve the new possible.

Job

Company

Role

Who you are

You will have great communication skills
You can identify trends and propose solutions to recurring problems
You have Technology skills in a Windows environment, like to learn about new platforms and tools
You enjoy working in a customer service role providing live support
You will work from 7 am until 3.30 pm weekdays
You are fluent in English and German and it would be great if you spoke one other European language preferably Spanish

What the job involves

As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding
You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge
You will report to the Senior Manager Client Services
You will ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
You will communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)
You will ensure a high-level of customer and partner satisfaction
You will receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
You will provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
You will be a subject matter expert as it relates to Autodesk policies, processes, and tools
You will be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
You are proficient in technology including Windows operating systems and, will learn our internal systems that our partners and customers use to access our products and services
You will educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
You will liaise with sales teams to address customer related issues and order questions
You will look for areas to improve both processes and systems and automated solutions

Our take

Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.

Over 100 million people use Autodesk software across various industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.

The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. Additionally, a shift to the popular SaaS model positions the company to seek further success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (4)

Company

Company HQ

SoMa, San Francisco, CA

Leadership

Andrew Anagnost

(CEO & President)

Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.

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