Senior / Principal Technology Architect, Toast

• 12+ years experience in software development/engineering
• 5+ years’ experience in a software architecture role leading the discovery, design, and construction of multiplatform solutions in a mid-to-large enterprise environment
• Extensive experience with and thorough understanding of event driven architecture and other modern enterprise integration patterns
• Expertise in the CRM domain including knowledge of Salesforce Service Cloud, Salesforce Experience Cloud, and associated technologies
• A wide breadth of experience in multiple enterprise SaaS applications and multiple domains like customer success, finance, and human resources
• Exemplary collaboration skills including the ability to lead techno-functional conversations with cross functional teams across departments, advising and addressing concerns around architecture
• In-depth knowledge and experience in performance optimizations and best practices for scalable platforms/architectures
• An extensive background in application development (e.g. Java, .NET, Python, or other modern development stacks)

Desirable

• Reporting to the Sr Director, Enterprise Architecture, the Principal Technology Architect is a multidisciplinary role that designs, architect, develops, and maintains Toast’s enterprise applications and integration solutions
• This multidisciplinary role focuses on building scalable, flexible, and secure architecture to help our rapidly growing business thrive
• This role works closely with the Customer Success segment to enable results, retention, and growth for restaurants and other organizations that use our services
• Collaborate with functional and business leadership to ensure balance between short- and long-term goals for the Enterprise Architecture team
• Work closely with architects across teams to provide enterprise solutions that align with the needs of our businesses
• Provide thought leadership in managing change by exhibiting knowledge of widely accepted architecture principles and cloud architecture techniques
• Operate as a coach, student, and innovator readily willing to give and receive feedback, and exhibiting the skills and confidence to question the status quo as needed
• Lead the end-to-end design and implementation of customer success solutions ensuring the alignment with business goals and the required architecture characteristics
• Provide technical leadership in evaluating and selecting appropriate integration technologies, platforms, tools, and frameworks, while staying current with industry trends and emerging technologies
• Develop and maintain comprehensive architecture artifacts that clearly communicate design decisions, patterns, and standards to technical and non-technical stakeholders
• Provide current state architecture assessments including the ability to identify and document technical debt and other risk as well as design remediation plans
• Help drive world-class customer experience strategies by implementing cutting edge technologies including NLP, LLM chatbots, cognitive services, sentiment analysis, and other AI-driven customization
• Facilitate architecture reviews including the evaluation of proposed Architecture Decision Records and maintenance of other aspects of the Enterprise Architecture Repository