Customer Success Manager, Bonterra
$55-80k
More information about location
Software for social impact organizations
Be an early applicant
Software for social impact organizations
1001+ employees
Be an early applicant
$55-80k
More information about location
1001+ employees
Company mission
To propel every doer of good to their peak impact.
Role
Who you are
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a strong strategic component
- Proven ability to develop and execute success plans, drive goal alignment, and deliver measurable value to customers
- Strong analytical mindset with experience using customer health data and reporting tools to inform decisions
- Excellent communication skills with the ability to build trust, lead strategic conversations, and influence stakeholders at all levels
- Ability to manage multiple priorities in a dynamic, mission-driven environment
- Experience supporting nonprofit or Corporate Social Responsibility (CSR) programs is a plus
- Willingness to travel up to 20% for customer meetings and strategic planning sessions
What the job involves
- The Customer Success Manager is a strategic partner responsible for driving long-term value and measurable outcomes for Bonterra’s nonprofit and corporate customers
- This role focuses on understanding customer goals, aligning success plans to those objectives, and ensuring deep and effective adoption of our SaaS solutions
- You will proactively manage product adoption, customer health, track progress against shared goals, and guide customers in maximizing their impact through technology
- Serve as a strategic advisor by partnering with customers to understand their mission-driven objectives and aligning Bonterra solutions to their success metrics
- Develop, manage, and track comprehensive customer success plans to ensure progress against defined goals and key outcomes
- Lead regular strategic check-ins and business reviews to measure impact, share insights, and adjust plans based on evolving customer needs
- Monitor customer health and usage trends using internal tools, identifying at-risk scenarios early and implementing action plans for resolution
- Act as the primary point of contact for customer engagement, ensuring continuity, satisfaction, and long-term value realization
- Collaborate with cross-functional teams including Product, Sales, and Support to ensure a unified and impactful customer experience
- Promote the use of Bonterra’s community resources, online tools, and best practices to drive customer self-sufficiency and program expansion
- Continuously improve internal processes to support scalable, data-informed customer success strategies
Application process
- End Date: August 11, 2025
Our take
Bonterra is a social good software company supplying an array of solutions to make social impact organizations more efficient, effective, and user-friendly. The company combines products from CyberGrants, EveryAction, Network for Good, Social Solutions, and more into a comprehensive tool suite for everything from case and grant management to fundraising and volunteer work.
As the fastest-growing company of its kind, Bonterra has certainly made a splash. It supports over 20,000 customers including 16,000 nonprofit organizations and over half the Fortune 100. The company also boasts a high number of positive reviews and emphasizes that it keeps "an ear to the ground" to make sure it knows what its customers want and can improve and enhance its offering to remain a key leader in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Work in office: Join us in our Austin, Texas, or Washington, D.C. offices if you live nearby
- Work remotely: Enjoy the flexibility of remote work with our work-from-home option. No matter where you live, there's an opportunity for you at Bonterra
- Work hybrid: Reap the benefits of both remote and in-person work with a hybrid approach. Visit the office closest to you and work from home when your schedule allows it.
- Health & wellness: Our robust set of health insurance options will keep you and your loved ones ready for anything. And our holistic wellness program means you can create a plan tailored to what matters most to you
- Generous time off: Our flexible time off policy means you don’t have to worry about a limit on your vacation days. Plus, we offer 15 paid holidays with a focus on DEIB, social justice, and self-care
- Fully paid parental leave: We value your time spent with family. No matter your gender identity, all Bonterra employees can take fully paid parental leave after the birth or adoption of a child
- Development resources: We believe in fostering an environment that encourages growth and development. With access to learning resources, goal-setting activities, and networking opportunities, we work to ensure our workforce is positioned for success
- Giving opportunities: We know that it's imperative for us to live our purpose. Through our employee giving program, Doers of Good, employees have the opportunity to track volunteerism by logging hours and creating events
Company HQ
North Burnet, Austin, TX
Leadership
Scott Brighton
(CEO, not founder)Held previous positions as CEO of Aurea Software, Board Member at Khoros, Chair of the Board at Optiva and more. Founded Austin Post, a hyperlocal online news source for the Austin.
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