Director of Sales Operations, Plume Design
Platform for communications service providers
Be an early applicant
Platform for communications service providers
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To keep you in the flow with any experiences you turn on.
Role
Who you are
- 7+ years experience in revenue operations, sales operations, or a business operations role
- If you are an energetic, self-managed professional with experience building and/or managing successful Sales Operations teams, we’d love to hear from you!
- Experience and knowledge of SaaS business models
- Strong Excel financial and data modeling skills
- Experience using Salesforce and evaluating and implementing other sales tools
- Cross-functional leadership experience with sales, marketing and finance teams
- Excellent deductive reasoning, analytical, verbal and written communication, presentation, and relationship management skills
- Ability to thrive in a fast-paced environment
- Executive level relationship management
- Must be a builder with superior organizational skills
What the job involves
- The Director of Sales Operations is responsible for improving the effectiveness of our sales team and ensuring the right tools, processes, and infrastructure are in place to support and drive exceptional sales results
- You will support the rapid growth of the go-to-market teams and guide our sales organization toward achieving our sales, revenue, operational, and strategic goals
- This is an important role at an exciting time for the company
- Help build and implement an efficient and successful Sales team at Plume
- Partner with senior sales leadership to identify opportunities to improve our sales process through optimization and automation. Facilitate successful implementation and adoption of new processes within the sales organization.Foster an organization of continuous process improvement
- Partner closely with Sales Enablement to ensure smooth onboarding and ramping of new salespeople and ongoing training and education of the entire salesforce
- Manage annual territory planning and quota setting. Manage account assignments and data quality within Salesforce
- Plan, develop, and implement sales compensation plans and incentives to drive desired sales behavior
- Identify and deploy sales tools and processes that enable better data capture, greater business insights, and more efficient sales motions
- Develop key performance metrics and dashboards that help the sales organization focus on performance drivers. Manage the evaluation and interpretation of data; identify trends that signal new opportunities or challenges. Convert data trends into actionable sales processes and tactics
- Manage the Deal Registration process for our Channel Programs, to effectively review, screen and qualify any incoming deal registrations or expiring registrations
- Professionally field and qualify incoming leads in Salesforce to ensure correct follow through actions are taken
- Initiate and lead projects designed to improve sales results, increase productivity/efficiency and/or reduce costs
- Partner with Marketing and other teams to build program materials including sales sheets, policies, and training
- Partner closely with the Deal Desk to drive an efficient and effective deal construction and closing process
- Manage and summarize weekly pipeline reviews and forecasting with Sales leaders
Our take
Smart devices within the home have become the norm, but Plume Design believes that this influx of revolutionary home tech is only as smart as the networks that support them. With many issues concerning smart devices, treatment is reliant on generic WiFi, unsafe networks, and expensive analysis. Plume Design remedies this with cloud-controlled internet platforms that are defined by the needs of the devices that use them.
With home office setups now the norm, Plume has fast become a necessary service for many small businesses and casual users. Its smart Wi-Fi networks are ground-level products upon which Plume offers more smart home services and it now has more than a billion devices on its network.
With substantial funding behind it, Plume’s post-COVID surge in business was one thing, but keeping up the momentum throughout the 2020s is quite another. Time will tell if the company can continue on its upward trajectory. But as long as it keeps its networks fresh (as it did in 2022 through its partnership with opensync software agent SamKnows), it shouldn’t have a problem as it scales up.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
LATE VC
Feb 2021
$270m
SERIES E
Total funding: $697.4m
Company benefits
- Lifetime Plume HomePass membership
- Allowance for home-office set up
- Monthly data or phone allowance
- Plume employee referral bonus program
- Public transportation reimbursement
- Retirement savings contributions
- Employee discounts
- Patent submission support and incentive award program
- Competitive and comprehensive health insurance coverage and extended benefits such as dental, vision, life, short/long-term disability insurance, and FSA/HSA (detailed coverage may vary by location)
- Employee assistance program
- Generous vacation policy to ensure time to recharge (open paid time off or generous accrued paid time off based on location)
- Health and wellness reimbursement and a Premium Strava membership
- Holistic health platform through Walking on Earth
- Generous parental leave policy
- Online and in-person team-building events
- PlumeStrong - our corporate social responsibility program designed to apply our resources (time, brainpower, product, money) for good
- Remote/flexible work arrangements
- Professional development opportunities
- Immigration support
Company values
- Action - Plume works in the NST “Now Standard Time” zone.
- Innovation - Plume challenges tradition, creating its own mold.
- Do what's right - Plume always asks what it should do, instead of what it can.
- Focus - Plume charges towards productive goals with intention.
- Detail - Plume does everything exceptionally well, or it doesn’t do it.
- On-time, on-spec - Plume delivers what it promises on-time and on-spec.
- Seek Truth - Plume keeps challenging its own decisions, and the status quo.
Company HQ
Downtown North, Palo Alto, CA
Articles
Leadership
Sri Nathan
(Vice President of Major Accounts)Previously Co-Founder & Vice President of Business Development at Menara Networks, Vice President and Executive Consultant at Schema, and CEO at Liwana Technologies and Jasmine Networks.
Fahri Diner
(Chief Servant of Plume's people, customers and stakeholders)Currently Board Member at Kateeva and Tula Technology, Managing Director at Sigma Partners and Proprietor at Skipstone.
Adam Hotchkiss
(Vice President of Customer Solutions)Previously Vice President of Menara Networks, Sales at ADVA Optical Networking, Product Line Management at Qtera / Nortel and Product Manager at Fujitsu Network Communications.
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