Technical Product Manager, Smarsh
+ Stock options and company bonus
Cloud-based archiving and compliance solutions
Posted today
Cloud-based archiving and compliance solutions
1001+ employees
Posted today
+ Stock options and company bonus
1001+ employees
Company mission
To enable customers to take advantage of the latest communication and collaboration tools, while staying ahead of compliance risk.
Role
Who you are
- A successful candidate will be highly analytical, able to work extremely effectively in a start-up like environment, and adept at synthesizing a variety of technologies and capabilities into high quality products and applications that customers love
- Product Management experience; Bachelor’s degree in computer science, engineering, business, design or related field; or equivalent work experience
- Experience building, supporting, and managing products with AI/ML components at enterprise scale
- Experience with AWS’ services, architectures, and pricing models
- Experience working cross functionally (design, engineering, product, support, sales)
- Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases
- Experience working with diverse groups of people to manage and influence change without direct management line authority
- Broad technical breadth and depth, including familiarity with web services, and platform architectures
Desirable
- Experience building API-first services to that are consumed internally and externally by a multitude of customers
- AWS Architecture certifications desired
- Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives
- High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
- Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where continuous innovation is desired
What the job involves
- In this role, you will work within the Smarsh Cognition team to define, execute, and deliver a product roadmap that adds value to our customers
- The Smarsh Cognition product is a foundational component to the Smarsh Platform, enabling various Smarsh products with machine learning and artificial intelligence functionality as a highly resilient and cost-effective service
- You will participate in developing the strategy and vision for the team, and you will develop and maintain product roadmaps and features based on team strategy and vision
- This role is inherently cross-functional -- you will work closely with engineering, design, operations, finance, and executive teams to bring a consumer product to the market
- Develop product strategy vision and roadmaps, and developing short, medium, and long-term features to achieve the vision – done in partnership with outbound Product Managers
- Gather product input and feedback from internal and external stakeholders and consumers to inform the backlog
- Create buy-in for the product vision, both internally and with key external partners
- Develop detailed, crisp business (functional & non-functional) requirements and user stories that can be used to create product specifications and architecture for each product and application
- Manage and track the creation of all artefacts (wireframes, high-fidelity mock-ups, FAQs, operational cost estimates, etc.) required for the product team to be empowered for delivery
- Develop user experience goals, stories, and requirements that will be used to drive product specifications
- Manage engineering teams to deliver product to market
- Own capacity planning and partner with product organization and sales organization to determine priorities of backlog based on capacity, feasibility, and market importance
- Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
- Proactively identify collisions of capacity and utilize stand prioritization matrices to determine the best course of action
- Work with team leadership to understand the customer and their needs and concerns, as well as define solutions
- Work with engineering team to operate in Dual-Track Agile methodology of discovery and delivery
- Own and run backlog refinement, sprint planning, demos, and retro ceremonies
- Manage the creation of all technical documentation to be used internally and externally for features your product teams deliver
- Champion and gain buy-in for the strategy and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management
Salary benchmarks
Our take
The emergence of new digital communication technologies provides businesses with a great opportunity for growth. But regulated businesses need to ensure they carry out communications monitoring, archiving, and compliance to stay on the right side of regulators. This can be difficult to do with new tech - to the extent that some businesses are hesitant to adopt it at all.
Of course, there’s a substantial appetite for ways to get around this obstacle and therefore reap the business benefits of modern comms. Smarsh provides just that, with its suite of archive, storage, and monitoring tools. In the two decades since its founding, the platform has netted over 6,500 clients including top worldwide banks, brokerage firms, insurers, registered investment advisors, and state and local government agencies in the US.
This puts Smarsh in a formidable position going forward. The issue the company addresses is only getting more acute as the volume of communications increases, more tech is brought to market, and the hybrid work model pushes more communications online. Smarsh’s extensive, top-tier global reach will help it field this growing market opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2015
$28m
LATE VC
Sep 2007
$15.6m
LATE VC
Total funding: $43.6m
Company benefits
- Healthcare insurance: We provide medical, dental and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
- Recognition: We're big on kudos for a job well done. Our employee recognition program enables co-workers to nominate their peers who best embody our core values for recognition
- Life and disability insurance: Fully paid life and disability insurance coverage is provided from the day you start your job
- Wellness program: You're happier when you're healthier. So we reimburse a portion of employees' monthly health club expenses
- Retirement savings: We match a percentage of your retirement savings contributions. Smarsh employer match invests immediately, so it's yours from day one
- Sabbatical: The Smarsh sabbatical program provides a time to recharge, study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service
- Giving back: Through our community partnership program, Full Circle, employees make a positive difference and receive paid time off for Full Circle activities so they can support the organizations that matter most to them
- Employee assistance program: We offer free and confidential assessments, short-term counseling, referrals and follow-up services to employees for personal or work-related issues to support their mental and emotional well-being
- Cellphones: To support our mobile and geographically dispersed workforce, we offer corporate cellular plan discounts with both AT&T and T-Mobile
- Getting here and home: Biking and taking public transit to work is not only cool but a smart and green thing to do. Smarsh proudly reimburses for monthly transit costs and biking expenses
- Parental leave: We want to support our colleagues who are starting a family. Smarsh offers paid leave to help you welcome your new bundle(s) of joy into the world
Company values
- We lead with excellence
- We own the outcome
- We act as one Smarsh
Company HQ
Portland Downtown, Portland, OR
Articles
Leadership
Stephen Marsh
(Founder)Previously worked on capital market systems at Fidelity Investments, and then moved to a Senior Product Manager role at CCBN. They are also a board member at The Wild, Asset Compliance Inc., and ComplySci.
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