Senior IT Support, SoFi
Executive Technology Partner
Pay range: $28.16 - $52.80 Payment frequency: Hourly. Eligible for bonus
Mobile & online personal finance services
Be an early applicant
Mobile & online personal finance services
1001+ employees
Be an early applicant
Pay range: $28.16 - $52.80 Payment frequency: Hourly. Eligible for bonus
1001+ employees
Company mission
To help people reach financial independence to realize their ambitions.
Role
Who you are
- Bachelor’s degree in IT, Computer Science, or equivalent work experience
- 4+ years of IT support, with direct experience supporting executives and senior leaders
- Experience using and managing ServiceNow (must-have)
- Mastery of Windows, macOS, mobile platforms, and tools like Google Workspace, Zoom, Slack
- Outstanding communication skills—you’re the calm in the tech storm
- High emotional intelligence—you listen first, adapt fast, and support intuitively
- Proactive mindset—you don’t just fix problems, you prevent them
- Able to work independently, but also collaborate across teams with ease
Desirable
- Certifications like CompTIA A+/Network+/Security+, or ITIL
- Experience with A/V systems such as Zoom Rooms, Polycom, Logitech
- Familiarity with AI tools for documentation and troubleshooting (e.g., Gemini, Glean)
- Bilingual, Spanish-speaking support capabilities
What the job involves
- At SoFi, we're on a mission to help people achieve financial independence and realize their ambitions. Behind our innovative digital-first platform is a team of driven, curious, and collaborative individuals—empowered by the tools and technology that keep us connected and thriving
- We’re looking for a Senior IT Support professional to become a strategic technology partner to our executive leadership team. This isn’t your typical support role. It’s about proactive engagement, white-glove service, and creating a seamless tech experience that empowers our leaders to operate at their best
- If you're someone who thrives in dynamic environments, anticipates needs before they arise, and turns support into strategic impact—this could be your next big move
- Serve as a trusted advisor and go-to tech partner for SoFi’s executive team and their assistants
- Provide personalized, high-touch support for hardware, software, mobile, and collaboration tools
- Ensure flawless execution for executive meetings, boardrooms, and AV setups
- Troubleshoot issues swiftly and clearly—translating technical challenges into calm, confident solutions
- Collaborate cross-functionally to resolve issues and improve tools and workflows
- Contribute to internal knowledge bases and IT documentation to drive continuous improvement
- Handle all executive interactions with professionalism, empathy, and discretion
- Coach execs on best practices with tools and technology, empowering confidence and independence
- Stay on top of emerging tech trends, bringing creative ideas for elevating the tech experience
Our take
SoFi started by offering ways for students to secure better financial terms on their loans, and now offers a huge range of personal finance products, including bank accounts, loans, mortgages, investment advice, and investment opportunities. Many customers find they have to go to multiple financial service providers to meet all their finance needs, but SoFi overcomes this issue by putting it all in one place.
Its goal, to cover all the financial bases, sets them apart from many of the traditional banks and even some of their digital competitors, such as Avant, which has chosen to focus on providing credit alternatives. Although it is operating in a competitive market with a lot of big players such as Monzo, Revolut, and Starling, the company has managed to raise huge amounts of funding to support its rapid expansion.
SoFi has focussed on global expansion, moving outside the US, and has made a series of acquisitions to support this - including a Hong Kong-based investment app called 8 Securities. After going public on the New York Stock Exchange via a SPAC merger in June 2021, the company has continued to evolve and release more mission-oriented services into its roster, and strengthened its lending capabilities through a $350 million post-IPO loan. To date, the company has sold over $15 billion in personal loan collateral and continues to strengthen its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$369.9m
LATE VC
May 2019
$500m
GROWTH EQUITY VC
Total funding: $2.7bn
Company benefits
- Comprehensive health, vision, dental, life insurance, and disability benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs, up to $5,250 per year
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Flexible time off
- Fertility and family planning options
- Free financial classes
Company HQ
The East Cut, San Francisco, CA
Leadership
Anthony Noto
(CEO)Graduated from the U.S. Military Academy after being a telecommunications officer and captain in the U.S. Army. Has worked as Head of Gobal Telecommunications, Media and Technology at Goldman Sachs, been the COO of Twitter, and also the CFO of the National Football League.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 61 more jobs at SoFi