IT Lead, Pair Team
$165-205k
+ Equity
Platform automating clinical operations
Open for applications
Platform automating clinical operations
21-100 employees
Open for applications
$165-205k
+ Equity
21-100 employees
Company mission
To simplify healthcare for everyone.
Role
Who you are
- Strong Executor: You get stuff done. You don’t wait for a team to be hired or others to unblock projects — you roll up your sleeves
- Builder Mentality: Comfortable owning zero-to-one, setting up systems from scratch, and iterating as we grow
- Pragmatic Strategist: You see the north star, and you can build an incremental / low lift path to get there, but you know when “good enough for now” is the right move
- Systems Thinker: Able to design IT and security in a way that actually works for people and scales with the business
- Technical Partner: You work hand-in-hand with engineering and speak their language — not just a translator, but a true collaborator. Your past technical experience gives you the context to engage deeply on systems, architecture, and security
- Calm Under Pressure: Experienced running incident response and keeping people aligned when things go sideways
- Vendor Whisperer: Skilled at picking, managing, and negotiating with vendors
- Great Communicator: Can explain the “why” behind IT decisions in plain English and support non-technical users with empathy
- Scrappy and Flexible: You’re as comfortable wiring up an MDM as you are briefing execs on IT security
- 7–10 years in IT roles, with at least 2–3 in a lead or architect-level capacity (startup or high-growth experience required)
- Hands-on IT systems setup: onboarding/offboarding, device management (MDM), SaaS administration, SSO/IDP (Okta, Google Workspace, etc.), HRIS (Rippling preferred)
- Vendor management: selection, contract negotiation, and ongoing relationship management across SaaS and MSP/MSO partners
- Security & compliance exposure: experience implementing practical security controls, guiding compliance readiness (SOC 2, HIPAA, etc.), and embedding security into IT processes
- Incident response leadership: experience running and coordinating incident response, including root cause analysis and prevention
- Technical foundation: past roles in systems engineering, IT infrastructure, or security operations — enough to “speak engineering’s language” and collaborate on architecture
- Cross-functional partnership: proven track record of working effectively with People Ops, Finance, Legal, and Engineering to align IT with business needs
- Startup builder mindset: experience as the first or early IT hire, or in roles where you had to stand up IT systems and processes from scratch
- Operational excellence: demonstrated ability to create order in fast-moving, ambiguous environments by blending data-driven decision-making with scrappy execution
What the job involves
- Own IT End-to-End: From vendor management to onboarding to security — you’ll be the point person
- Stand Up Core Systems: Refactor and optimize Rippling/HRIS and make sure our SaaS stack is clean, secure, and efficient
- Build IT Basics That Scale: Zero-to-one onboarding/offboarding, device management, policies, and workflows
- Drive Vendor Management: Select, negotiate, and manage IT/MSP partners and SaaS vendors
- Security & Compliance: Put lightweight but effective guardrails in place (SPCC guidance, compliance readiness, secure defaults)
- Incident Response & Ops: Be the person who runs point when something breaks, and set up simple systems to make sure it doesn’t happen again
- Operational Excellence: Bring order to startup chaos — blending data, judgment, and hands-on problem solving to keep things moving fast and secure
- What Success Looks Like:
- Every new hire says “onboarding was seamless.”
- IT systems feel invisible: reliable, secure, and easy to use
- People Ops, Engineering, Legal, Finance, and Care teams all trust and rely on you as their partner
- We’re confident in our security posture and compliance prep without slowing the business down
- Incidents get resolved quickly, and future ones are less painful
Our take
Pair Team is a healthcare technology company providing an end-to-end encryption platform that automates clinical operations. The platform is designed to help healthcare providers and organizations streamline their workflows while increasing efficiency and reducing errors.
Built on top of secure, encrypted messaging technology, Pair Team's platform enables healthcare providers to share patient data, medical records, and other sensitive information safely and securely. Another benefit of the platform is its ability to integrate with existing healthcare systems and technologies, allowing healthcare providers to seamlessly incorporate the platform into their existing workflows, without the need for significant changes to their infrastructure.
The company's innovative approach to healthcare technology has attracted the backing of more than 60 healthcare leaders and has witnessed growing success among healthcare providers. Going forward, Pair Team is focused on accelerating its expansion across California and scaling its current team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2023
$9m
SERIES A
Dec 2021
$7.3m
EARLY VC
Total funding: $19.2m
Company benefits
- Fully remote team
- 401k
- Health Insurance
- Unlimited PTO
Company HQ
SoMa, San Francisco, CA
Leadership
Neil Batlivala
(CEO)Previously founded the consulting company, Noxon. Also worked as an Advisor at Spect, and as a Software Engineer at Forward.
Cassie Choi
(COO)Currently a member of the Clinician Innovators Roundtable of Health Equity at the White House. Previously worked as a Director of Operations at Circle Medical and in Product and Clinical Operations at Forward.
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