Senior Technical Product Manager, Gorgias
Developer Relations
$182.7-202k
Offers 0.019% – 0.025%. Salary is applicable to candidates based in NY
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
$182.7-202k
Offers 0.019% – 0.025%. Salary is applicable to candidates based in NY
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field
- 5+ years of experience in product management, with a focus on developer platforms or API products
- Strong understanding of APIs, distributed systems, and developer tools
- Experience engaging with developers to help them discover use cases and best practices for developing apps on the Gorgias API
- Proven ability to lead cross-functional teams and drive complex projects from concept to completion
- Ability to develop and execute strategies that align with business objectives and drive measurable results
- Passionate about delivering solutions that address customer needs and enhance the developer experience
- Excellent verbal and written communication skills, with the ability to convey technical concepts to diverse audiences
Desirable
- Experience working in the eCommerce space, particularly with partners in the Shopify ecosystem
- Experience with messaging platforms with use cases similar to Gorgias
- Familiarity with authorization protocols (OAuth2), user federations, RBAC, Identity providers
What the job involves
- Gorgias is looking for a dynamic Senior Technical Product Manager to join our Developer Relations team and accelerate the development and capacity of our APIs
- As a key player in our organization, you will drive innovation through architectural transformation and ensure that our APIs serve as a robust platform for both internal and external developers
- Your role is to lead product initiatives that enhance our API offerings, increase developer engagement, and improve app adoption across our user base
- Product Strategy and Vision: Define and execute the product strategy for the Developer Relations team, focusing on API enhancements, third-party integrations, and developer experience improvements
- API and App Ecosystem Development: Identify opportunities for new API features and third-party app integrations to drive developer engagement and product adoption
- Customer-Centric Approach: Engage with developers and customers to gather feedback, identify pain points, and prioritize product improvements that enhance user experience
- Market Analysis and Innovation: Conduct competitive analysis and market research to ensure Gorgias remains at the forefront of the developer ecosystem
- Drive Apps Adoption: Implement App Store and product improvements to increase installs and adoption of third-party apps through awareness and education across our users
- Collaborate with Cross-Functional Teams: Work closely with engineering, design, and senior management to align the squad's vision with the overall company goals
- Metrics and OKRs: Define metrics and OKRs to measure API and app adoption; build dashboards to track and monitor the impact of integrations on business metrics
- Developer Documentation: Oversee our developer documentation and API references at developers.gorgias.com
- App Store and Developer Portal: Own our App Store and Developer Portal experiences, driving developers through the developer’s journey to build, maintain, and scale apps that meet high-quality standards and help grow our ecosystem to meet customer needs
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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