Account Manager, Turnitin
Strategic Accounts
$77.7-129.5k
+ Bonus eligible / commission-based
Plagiarism detection software
Be an early applicant
Plagiarism detection software
501-1000 employees
Be an early applicant
$77.7-129.5k
+ Bonus eligible / commission-based
501-1000 employees
Company mission
Turnitin's mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Role
Who you are
- We are searching for an individual who demonstrates a passion for education and technology, is collaborative and entrepreneurial in spirit, has solid experience in higher education and who can contribute to our success and growth
- 5+ years of experience in Account Management, Customer Success or a similar client-facing role within SaaS or EdTech (Higher Ed)
- Exceptional organizational and communication skills with close attention to detail
- Proficiency with Salesforce and Account Management tools (Tableau, Gainsight, etc)
- Experience and success using a consultative discovery-based sales approach
- Demonstrated ability to support large, complex clients with an extended sales cycle
- Ability to communicate and present credibly and effectively with customer stakeholders, ranging from faculty to leadership
- Willing to travel at least three weeks per quarter for onsite customer meetings, conferences, and campus events
- Builds advocates who amplify the customer story within the education community
- At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
What the job involves
- The Account Manager acts in a lead capacity for both existing and new business and is responsible for developing and maintaining relationships within specific system-wide institutions
- The Account Manager works with a dedicated Customer Success Manager, who is responsible for day-to-day customer health and operations. This AM position manages high-profile system-wide institutions focused in the Higher Ed space, with the goal of ensuring high retention, satisfaction, and growth
- The AM drives revenue by meeting renewal, upsell, new business and cross-sell targets, often managing price uplifts and upselling/cross-selling across the product suite (e.g., Feedback Studio, Gradescope and ExamSoft)
- This role acts in a consultative sales capacity as the primary contact to understand client needs across multiple stakeholders and demonstrate product value through customized proposals, presentations and customer alignment
- Develop open and effective channels of communication with each named account to drive constant discovery and customer alignment, and maintain account health
- Nurture and develop strong relationships with C-level execs and key stakeholders across each system and institution
- Collaborate internally with a dedicated Customer Success Manager to execute territory plans resulting in increased customer support, retention, and sales expansion opportunities
- Manage quarterly onsite business and roadmap reviews with key clients
- Coordinate complex renewal cycles and contract amendments with multiple stakeholders and multiple solutions
- Work closely with internal teams (Orders, Contracts, Solutions Engineers, Product Management, etc.) to close all opportunities on schedule
- Maintain and update Salesforce daily with pertinent opportunity information to support accurate forecasting, at-risk account intervention, etc
- Success Metrics:
- Achieves or exceeds renewal, upsell, and new/cross-sell targets
- Drives high win rates and strong forecast accuracy
- Demonstrates meaningful pipeline growth and expansion across target accounts
- Drives faculty adoption and demonstrable customer outcomes
- Builds customer advocacy through consultative engagement and storytelling that resonates
- Expands institutional reach through new executive-level relationships and partnerships
Our take
Turnitin has a global reputation for being one of the best plagiarism detection softwares on the market. It’s well-earned, too. Besides simple paraphrasing plagiarism, its software also employs sophisticated techniques like identifying macro replacement and analysing metadata to weed out essay mill papers.
Academic plagiarism has become increasingly complex over the years, exacerbated in part by the COVID period of online schooling, and in part by a skyrocketing rise in computer literacy and plagiarism tricks. Software like Turnitin is therefore playing an increasingly crucial role in maintaining academic integrity. Additionally, it helps understaffed institutions ease the burden placed on a teaching workforce which are, in some regions, perilously close to collapse.
Turnitin is not without its issues, however. Some institutions lean too heavily on the software, and essay mills have begun using Turnitin software to prove product authenticity. Historically, Turnitin has neatly addressed these problems by releasing new or improved capabilities including Chat GPT screening updates in 2023. If it can continue to demonstrate remarkable competence and proactive development in this regard, Turnitin’s glowing reputation seems assured.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Health Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Accidental Death & Dismemberment Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Supplemental Life Insurance
Company HQ
Downtown, Oakland, CA
Leadership
Chris Caren
(CEO)Held a number of senior positions at major corporations, including serving as a GM at Microsoft, and a board member at Avetta, Liaison International, Illuminate Education, and The IRONMAN Group. They are additionally a member of YPO and chairman of Procare Solutions.
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