Program Manager, Twitch

• 4+ years in program management, learning & development, talent development, or a related people/HR function
• Bachelor's degree or equivalent professional experience
• Hands-on experience with AI tools in a professional context (we'll ask you about this!)
• Experience managing cross-functional projects from inception to completion where the business problem or solution may not be fully defined
• Ability to manage concurrent people programs with unique audiences and competing timelines while proactively clearing blockers
• Experience planning and delivering hybrid and in-person learning experiences, with a history of using data to measure program effectiveness and inform improvement
• Strong written, visual, and verbal communication skills, with the ability to transform requirements into clear documentation, compelling content, and regular stakeholder updates
• Ability to facilitate engaging learning environments, ask probing questions that surface stakeholder needs, and dive deep into root causes and motivations

Desirable

• This is a Program Manager role that serves as an individual contributor on the Culture & People Development team, reporting to the Director of Culture, People Development & People Analytics
• The role is Bay Area-based with expected onsite responsibilities in our San Francisco office
• Your time will be split between two focus areas: (1) learning enablement, with an emphasis on AI upskilling and change management, and (2) workplace culture and learning experiences delivered across hybrid, virtual, and in-person formats
• You will own and evolve an existing program portfolio focused on supporting our individual contributors and cross-functional teams while also building new initiatives where the strategy may not yet be defined
• Partner with cross-functional leaders to design learning experiences that accelerate skill development and support change management across the company, with a particular focus on AI
• Own end-to-end management of a hybrid culture and learning portfolio, including vendor-delivered workshops, "by request" team learning sessions, and flagship in-person events at our San Francisco HQ
• Create and iterate on program communications, learner-facing content, and learning platform materials that drive visibility and engagement
• Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep programs on track and continuously improving