Solutions Engineer, Miro
+ Competitive equity package
2-5 days a week in office
Visual workspace for innovation.
Job no longer available
Visual workspace for innovation.
1001+ employees
Job no longer available
+ Competitive equity package
2-5 days a week in office
1001+ employees
Company mission
To empower teams to create the next big thing.
Role
Who you are
- The ideal candidate will have experience and an interest in managing the business ecosystem for SMB/Mid Market customers, experience handling complex accounts, and technical/domain knowledge
- 3+ years experience in a technical or customer facing role, 1+ years in pre-sales solutions engineering or solutions consulting
- Experience with identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
- Familiarity with REST APIs/Web SDK
- Strong background in value selling
- Excellent written and verbal communication skills with an interest in delivering compelling presentations
- Demonstrated proficiency in conveying technical and business knowledge to executives and technical stakeholders
- Strong critical thinking and problem-solving skills
- Desire to continuously improve and seek feedback
- Ability to learn fast and adapt to a constantly evolving product
- Nice to have — knowledge or experience working with Miro or other SaaS enterprise collaboration, content management tools, or agile/scrum methodologies
What the job involves
- We are looking for a new member of the Commercial Solutions Engineering team at Miro
- The team’s mission is to be customer-facing technical leaders who represent the Miro brand by articulating business value and applying thought and practical leadership to drive solution wins for our customers
- As an SE supporting the Commercial segment, you will accelerate new logo and expansion sales cycles and serve as a Miro product expert
- You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Marketing teams in shaping how our customers use the product and how our product evolves with the customers’ needs
- Partner with Account Executives on deals to understand customer’s current challenges, requirements, and business objectives
- Create a process and strategy on how to best support a pod of reps with a prioritization model and rituals to scale your impact
- Act as a technical product advisor to our Commercial/Mid Market customers to discover and unlock expansion opportunities
- Present weekly demo webinars and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience
- Lead Proof of Concepts where necessary to help customers validate technical requirements
- Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, and platform)
- Communicate customer needs and product feedback to Miro’s product management, engineering, marketing, and sales teams
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 35 million users and is trusted by enterprises such as VMware, Zendesk and Frog. As part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company benefits
- Excellent Medical, Dental + Vision health benefits
- 401k matching + Stock options
- Free lunches + Office snacks
- Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
- Distributed team across offices globally
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrey Khusid
(CEO)Prior to Miro, they founded Vitamin Group specialising in digital technologies and multimedia projects.
Oleg Shardin
(Board Member)They have a Master's degree in Strategic Management. They founded the Vitamin Group in 2005 prior to founding Miro. Initially served as COO for Miro.
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