Customer Success Manager, Global-e
Italian Speaking
More information about location
Cross-border eCommerce enablement platform
Job no longer available
Cross-border eCommerce enablement platform
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
Making eCommerce border agnostic.
Role
Who you are
- Written and verbal fluency in English and Italian (fluency in any additional languages is desirable)
- At least 2+ years experience in an Account Management or Customer Success Manager role
- Prior B2B experience in a software, logistics or SaaS company preferred
- Proven ability to manage multiple projects at a time
- Experience in generating revenue by expanding on an existing book-of-business
- Experience in delivering client-focused solutions based on customer needs
- Strong analytical skills with the ability to present data and trends to internal and external clients
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
- Excellent listening, negotiation and presentation skills
- BA/BS degree or equivalent preferable
- With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary
What the job involves
- We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the EU
- The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business
- They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs
- Operating as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Developing a trusted advisor relationship with key accounts, mainly with C-levels.
- Generating revenue through up-selling and cross-selling existing accounts.
- Proactively identifying expansion opportunities in addition to any red flags.
- Preparing periodic performance reports and QBRs covering and analyzing clients' KPIs.
- Supporting clients' strategic, marketing, and operational decisions based on internal knowledge, data analysis, and best practices.
- Building and maintaining strong and long-lasting client relationships.
Salary benchmarks
Our take
Global-e pictures a world where international eCommerce growth is simple and profitable for retailers. To achieve this, the Israel-founded company - now with a footprint in United States, Europe and Asia - offers a platform with solutions to accelerate global, direct-to-consumer cross-border eCommerce.
Global-e is currently working to support the global expansion of brands of all sizes, recently partnering with Pitney Bowes, who will provide its logistics services, strengthening Global-e’s solutions for large organisations.
This, among many other partnerships and acquisitions in recent years, including Flow Commerce for $500M, contributes towards the company’s goal of being the leading end-to-end solution of choice for any size merchant. As an ambitious company with a reputable history and pedigree, continued growth for both its clients and itself seems inevitable.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2020
$60m
LATE VC
Apr 2018
$20m
LATE VC
Total funding: $100m
Leadership
Amir Schlachet
(Co-Founder & CEO)Previously acted as Assistant to the CEO for Bank Hapoalim and as an Associate for McKinsey & Co. Experience as a Software Development Team Leader for the Main Technological Unit of the Israel Intelligence Corps.
Shahar Tamari
(Co-Founder & COO)Previously acted as Head of ePayments for 888.com, Senior Vice President of Business Development for Bank Hapoalim, and as Communications Banking Manager for Bank Otsar Ha Hayal.
Nir Debbi
(Co-Founder & President)Previously served as Senior Vice President of Strategy for Bank Hapoalim, Management Consultant for Trigger-Foresight, Economic Analyst for Amdocs, and as a Duty Officer for the Israel Airport Authority.
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