Customer Success Associate, Tabeo

Salary not provided

Employee share options available

Junior and Mid level

Remote in EU, UK

London

More information about location

Finance provider for private healthcare

Open for applications

Finance provider for private healthcare

21-100 employees

HealthcareB2BPaymentsAccessibility

Open for applications

Salary not provided

Employee share options available

Junior and Mid level

Remote in EU, UK

London

More information about location

21-100 employees

HealthcareB2BPaymentsAccessibility

Company mission

To make healthcare more accessible and affordable.

Job

Company

Role

Who you are

2+ years experience in customer success/sales at SaaS company
Demonstrable track record in driving retention and positive churn
Bachelor’s degree, preferably in business administration obtained from an accredited and certified institute
Excellent communication and writing skills
Fluent in English
Organised, meticulous and great time management
Able to empathise with merchants but also have difficult conversations
Ability to deliver on tight deadlines
Able to think of solutions on the spot
Must have a genuine concern for customer and merchant outcomes

What the job involves

Manage Merchant Compliance and Risk
Review and verify new merchant applications to operate on the platform
Perform compliance checks for merchants
Evaluate applications for merchants to operate under Tabeo’s FCA licence
Provide Excellent Support to Merchants
Use email, chatbot, FAQ and VidYard to enable better self service
Answer adhoc merchant queries in a timely and professional manner
Develop a sound understanding of private specialist healthcare markets
Drive Merchant Retention and Productivity
Use our merchant app and email to share best practices or recent trends
Gather feedback and help Product to design new features
Track activity and engage merchants who are no longer active

Salary benchmarks

Our take

Tabeo is on a mission to make private healthcare more accessible by providing doctors with payment and online patient experience tools. Its technology enables healthcare providers to offer Buy Now Pay Later financing solutions to customers.

Over the past couple years Tabeo has increased its revenue 10x. The company is not only finding success because it has addressed the urgent matter of making healthcare more accessible, but also as it has tapped into both short and long term trends, with NBPL being one of the fastest growing sectors of consumer finance.

The company saw strong growth despite little investment until a round of Series A funding in 2021, led by Hambro Perks. This will be used to expand into new markets around the world, including Germany, Spain, and the US.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.3)

Company

Funding (2 rounds)

May 2021

$5.1m

SERIES A

Jan 2019

$3.2m

SEED

Total funding: $8.3m

Company benefits

Employee share options
Contributory pension scheme
Perks and benefits, plus a generous £2k annual training and development budget to be used at your discretion
Full kit for home office
Company mobile phone

Company HQ

Victoria, London, UK

Articles

Why we invested in Tabeo

Paste Patient Finance – we can make treatment more affordable

Leadership

Paul Ebert

(CEO)

Previously founded P6 Capital, acting as Director. Experience as Senior Vice President of Strategy and Product for Borro, Global Head of Sales for Funding Circle Deutschland, and as an Associate for Credit Suisse.

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