Customer Service Representative, Home Made
£23-30k
4-5 days a week in office
Prop-tech letting service
Job no longer available
Prop-tech letting service
201-500 employees
Job no longer available
£23-30k
4-5 days a week in office
201-500 employees
Company mission
To fix renting for good. Forever. Making it better, safer, and fairer for all.
Role
Who you are
- You are a team-player with a passion to help grow others around you
- You are an excellent communicator with the ability to build rapport with a range of customers
- You have strong interpersonal and customer service skills
- You are results-driven, looking to surpass targets
- You love to learn and are keen to expand within the role
What the job involves
- Qualifying warm leads via inbound and outbound calls, generating viewings for our Sales Associate team
- Accurately logging, tracking and maintaining renter records using Salesforce
- Identifying the needs of each renter, adopting a sales mentality to cross-sell properties effectively using our Matching tool
- Maintaining active communications with renters using tailored follow up approaches via phone calls and emails
- Successfully self-managing your lead database maximising your prospects – you are in charge of your own opportunities!
- Be a Home Made culture champion, confidently communicating our value proposition to renters
- Work as part of a growing team, supporting each other to achieve results
- An opportunity to become a WhatsApp specialist, assisting renters with their journey for a new home digitally
Salary benchmarks
Our take
The letting agent model is broken, with high-street agents offering average service for extortionate fees and online agents charging low fees but offering a worse service as a result. Home Made is stepping in as the only online estate agency in the UK that offers a premium service akin to a high-end traditional estate agent for a significantly lower fee.
Its operating model is driven by data analytics and technology, with better efficiencies and lower costs. The company’s proprietary online platform allows landlords to manage their properties from marketing to move-in and provides an unbiased and professional service to tenants who are digitally enabled for their convenience.
Several more upmarket and lower-fee competitors already occupy the property-tech space. But Home Made is betting on its team's experience across a wide range of industries to bring a fresh and unique approach to the property sector. And its paying off, with over 9,000 private landlords and renters already trusting it, setting the company up nicely for further expansion, with rumours of it looking to expand abroad.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2018
$2.7m
EARLY VC
Feb 2018
$1.2m
SEED
Total funding: $3.9m
Company benefits
- Gym: Access to our on site gym - bike, weights and PT available
- Day off on your Birthday!: Birthdays are important for some, but not for all - either way we want you to take some time off to celebrate or relax!
- Social Events: Join multiple social events at Home Made, ranging from our seasonal parties, to weekly happy hour and ad hoc sporting events
- Professional Development: We provide constant opportunities to learn and develop at Home Made, including core trainings, lunch & learns, as ell as mentoring and buddy connects
- Perks at Work: Employees have full access to Perks at Work - lots of opportunities to save with discounts across the board, from cinema tickets, to shopping and much more!
- Parental Support: Enhanced maternity and paternity leave
- Sabbatical: Sometimes a short break isn't enough, Home Made offers sabbaticals after 2 years tenure for those looking for an extended break
Company HQ
South Bank, London, UK
Leadership
Asaf Navot
(Founder & CEO)Former Bain strategy Consultant and INSEAD MBA graduate.
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