Territory Solutions Engineer, Cloudflare

• Fluency in either Spanish or Italian is required for this role
• A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare
• Examples Of Desirable Skills, Knowledge And Experience Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery
• Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms
• You are naturally curious, and an avid builder who is not afraid to get your hands dirty
• You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare
• You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors
• 3-to-6years of experience in the IT industry (early or mid-level experience)
• Excellent communication and presentation skills with strong command of business English and (where appropriate) one or more languages of the regionally aligned sales team you will be supporting
• Ability to manage a project, work to deadlines, and prioritise between competing demands
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face
• Understanding of “how the internet works”. For example:
• Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other
• Can explain the difference between authoritative DNS & recursive DNS?
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike
• Understanding of how customers make buying decisions, how to explain ROI
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers
• You're OK with some (10-15 days per quarter) travel without travel restrictions: we expect to travel to customer offices, conferences and/or do talks

Desirable

• The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers
• Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team
• As a Solutions Engineer, you are the technical customer advocate within Cloudflare
• You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so
• Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs

• Minimum 8 weeks of paid parental leave
• Equal opportunity employer
• Unlimited paid time off policy
• Work from home opportunities
• Medical, Dental & Vision Insurance
• Life Insurance, Disability Insurance
• 401(k) plans
• Family planning and fertility program
• Gym discounts
• Commuter Benefits Program

Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.