Customer Success Manager, BrightHire
Smart interview platform
Open for applications
Smart interview platform
21-100 employees
Open for applications
21-100 employees
Company mission
To give everyone the hiring experience they deserve.
Role
Who you are
- 5+ years of experience in Customer Success, Account Management, or other strategic customer-facing roles at a B2B SaaS company
- Experience working with Mid-Market and Enterprise clients, including managing executive relationships and leading commercial conversations
- Background in Recruiting, HR Tech, or talent-focused solutions — with an understanding of the hiring process and its pain points
- A track record of high performance and growth in your career (e.g., promotions, increasing scope, high-impact initiatives, measurable outcomes)
- Excellent written and verbal communication skills — you can craft a crisp email, build a compelling deck, and lead high-stakes meetings with confidence
- Data fluency — comfortable with Excel/Sheets, BI tools, and using data to inform recommendations and measure success
- A sharp business mind — you can grasp customer objectives, connect BrightHire’s value to commercial outcomes, and drive toward win-win solutions
- Technically savvy and quick to learn — you thrive in product-heavy environments and enjoy becoming the go-to expert
- Resourceful and scrappy — you find a way forward and solve problems creatively
- Resilient under pressure — you stay calm, focused, and effective when priorities shift or problems arise
- Personable and perceptive — you build rapport quickly, listen deeply, notice what is not being said, and adapt to different personalities and priorities
- Collaborative, low-ego, and motivated by team success
- Excitement and curiosity about how AI can transform hiring and the future of work
What the job involves
- As an Enterprise Customer Success Manager at BrightHire, you’ll play a pivotal role in shaping the future of talent acquisition by partnering with leading organizations to transform their approach to hiring
- This high-impact role is responsible for managing strategic customer relationships, driving adoption of our AI-powered platform and client value, and ensuring long-term success and revenue growth across your accounts
- You’ll serve as a trusted advisor to Talent and HR leaders at some of the world’s most innovative companies like Canva, Multiverse, Vercel, and Zapier, helping them unlock the full value of BrightHire
- Success in this role requires initiative, motivation, and strategic empathy—you’ll need to deeply understand customer goals, build strong relationships, and proactively drive meaningful outcomes
- It’s a unique opportunity to join a fast-growing, category-defining company at the forefront of responsible AI in hiring — and to make a meaningful difference in how teams make hiring decisions that change lives
- Own a portfolio of Enterprise and Mid-Market customers, leading all post-launch engagement from onboarding handoff through renewal and growth
- Build strong, multi-threaded relationships with stakeholders across levels, from program administrators to executive sponsors
- Serve as a strategic advisor, aligning BrightHire to each customer’s business goals through insight-driven recommendations, training, and change management
- Lead renewal and upsell conversations, with a focus on long-term value, commercial partnership, and ROI
- Leverage data and product usage trends to uncover insights, craft compelling stories, and influence customer behavior
- Create scalable strategies, templates, and content that improve team efficiency and customer outcomes
- Collaborate cross-functionally with Sales, Implementation, Product, and Support to ensure a seamless, high-impact customer experience
- Represent the voice of the customer internally, offering insight that shapes our product and go-to-market approach
- Communicate with clarity, empathy, and directness — whether via email, executive readouts, or tough conversations
- Champion BrightHire’s values and customer-centric mission in every interaction
Our take
BrightHire is an enterprise SaaS platform offering employers a Zoom-integrated hiring tool designed to assist interviewers in creating more equitable hiring practices. Its tech software records, transcribes and helps standardize interviews, along with offering broader procedural analytics tools.
The bias-reduction benefits remain to be proven and are not unique to BrightHire. However, with companies increasingly focused on publicly tackling hiring bias, it has come at the right moment. HR tech is seeing a significant uptake of SaaS products, meaning its product and the field in general are likely to see good growth.
Series B funding secured in 2021 has been channeled into workforce expansion and developing the platform using big data insights. How competitive BrightHire remain will depend on how well they fare in a rapidly innovating sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$20.5m
SERIES B
May 2021
$12.5m
SERIES A
Total funding: $36m
Company benefits
- Competitive salary
- Meaningful equity
- 401(k) plan
- Health, vision, & dental
- Flexible PTO
- Vacation bonus
- Paid parental leave
- Work setup budget
- Quarterly Offsites
- Learning stipend
- Monthly snack delivery
- Team Events
Company HQ
West Village, New York, NY
Leadership
Benjamin Sesser
(CEO & Co-Founder)Having worked at Garten Rothkopf and Gartner as a Strategy Consultant, Benjamin spent 2 years at Sailthru as Director of Strategy. In April 2019, he left his role of 4 years as VP of Finance and Operations at Enigma Technologies to co-found BrightHire.
Theodore Chestnut
(CRO & Co-Founder)Having been Vice President of Business Development at Garten Rothkopf, Thoedore later joined LinkedIn as Senior Relationship Manager. He was here for 6 years, becoming Global Account Manager and then Senior Manager of Insights.
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