Sales Operations Analyst, IntelePeer
$80-90k
+ Stock Options
More information about location
AI-powered communications automation
Be an early applicant
AI-powered communications automation
201-500 employees
Be an early applicant
$80-90k
+ Stock Options
More information about location
201-500 employees
Company mission
To enable businesses to deliver truly delightful experiences.
Role
Who you are
- Bachelors Degree Required
- Operational Foundation: 2+ years of experience in Revenue Operations, Sales Operations, or a similar data-centric role focused on the customer lifecycle
- Salesforce Experience: Proficiency in Salesforce or other CRM including Workflows, Custom Objects, and Deal Stage progression
- Advanced Analytics: Expertise in Excel (Pivot Tables, XLOOKUP) and CRM reporting to visualize trends and identify process breakdowns
- AI Fluency: Demonstrated ability to design, test, and refine AI-assisted workflows for operational processes, including validating AI-generated outputs for accuracy and iterating based on results
- Strong analytical, organizational and conceptual skills
- Affinity for action and ability to get things done
- Ability to successfully work independently and as a member of a team
- Ability to learn new technologies quickly
- Ability to adjust to changing priorities
- Strong time management and prioritization skills
- Polished oral and written communications skills with the ability to communicate effectively with peers, management, customers, and vendors regardless of their background, experience, and ability to comprehend complex technical content
- Highly motivated with a strong sense of personal accountability
- Sedentary work lifting no more than 10 pounds
- Occasional lifting, carrying, and standing
- Frequent hand/eye coordination to operate office equipment
- Vision sufficient to read computer screens, reports, and related department documents
- Dexterity to operate computer keyboards and other related office equipment
- Endurance sufficient to sit and work at a computer for extended periods of time
- Frequent speech communication and hearing
What the job involves
- The Sales Operations Analyst plays a pivotal role in shaping a high-performing, data-driven sales engine
- You’ll partner closely with Sales, Marketing, and Systems teams to optimize the funnel, streamline processes, and ensure our GTM teams have the visibility and tools they need to excel
- This is an opportunity to create real impact by bringing clarity, structure, and insights to a fast-growing organization
- Own Deal Integrity & Flow: Audit "Closed Won" deals to ensure commercial terms are accurate and that all automated handoffs to Onboarding and CS are triggered flawlessly
- Support Commissions Reporting: Report internal sales commissions and liaison with Sales Reps Q&A. Leverage AI-assisted tools to generate, validate, and refine commission statements, collaborating with internal AI champions to maintain and improve automated workflows
- Optimize GTM Workflows: Partner with our Salesforce Admin to build and maintain Salesforce workflows
- Enhance GTM Process + Strategy: Partner with Marketing, Sales, Customer Success and Finance to optimize existing processes and implement new ones when strategic changes occur
- Monitor the Revenue Engine: Proactively track deal velocity and stage gates, ensuring all required checks and balances are met before a deal progresses
- Support Data Governance & CRM Compliance: Monitor CRM data integrity across the sales funnel, proactively identifying and resolving data gaps, following up with sales representatives to enforce accurate and timely data entry
- Maintain Reporting Infrastructure: Support the maintenance of existing Salesforce reports and dashboards, ensuring data accuracy and timely refresh across pipeline and bookings tracking tools
- Support Weekly and Monthly Reporting Cycles: Assist in the preparation and distribution of recurring sales reporting, including pipeline activity summaries and funnel movement tracking, ensuring timely stakeholder visibility
- This is an Individual contributor opportunity
Our take
For businesses, AI automations has the potential to make processes more efficient and hence drive higher revenue. IntelePeer knows this and delivers AI agents to manage customer communications so that its clients can reduce costs, improve the customer experience and enhance ROI.
Capable of automating an impressive 90% of customer interactions, this comprehensive coverage is what allows IntelePeer to stand out. Its solutions are powered by generative AI and are suitable across many sectors such as healthcare, finance and retail.
Recently, IntelePeer secured a huge growth investment co-led by Savant Growth LLC and VantagePoint Capital Partners. These funds will be used to support further expansion after already growing its business 100% year-over-year.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 9 rounds)
Jul 2024
$70m
LATE VC
May 2021
$110m
CONVERTIBLE
Total funding: $252.1m
Company benefits
- 401(k): Use your retirement savings to plan for the future
- Stock options: Invest as an owner in the company you work for
- Unlimited vacation: Take time off for a break, vacation, or travel
- Healthcare: Enjoy medical, dental, and vision, plus gym reimbursement
- Catered meals: Dine-in on company meals and a snack-packed kitchen
Company HQ
Dania Beach, FL
Leadership
Frank Fawzi
(CEO, not founder)Former CTO (Software/Integration Group) at ADC. Was also President and CEO at CommTech Corporation and a Consultant at AT&T.
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