Experience Manager, BrainStation
$90-100k
4-5 days a week in office
Digital skills training and workforce transformation
Job no longer available
Digital skills training and workforce transformation
501-1000 employees
Job no longer available
$90-100k
4-5 days a week in office
501-1000 employees
Company mission
To empower brands and businesses to succeed in the digital age.
Role
Who you are
- Are passionate about people, learning, and building community
- See yourself as a connector of ideas, industries, and individuals
- Want to work in a fast-paced environment where innovation and ownership are expected
- Are excited by the idea of helping others grow their careers while developing your own
- A Bachelor’s degree or equivalent practical experience
- 5+ years in a customer experience, client-facing, or relationship management role
- A strong, demonstrated interest in technology and digital innovation
- Exceptional communication skills, both written and verbal - with confidence in outreach, relationship-building, and presenting
- Meticulous attention to detail and a proactive mindset when it comes to organization and execution
- A commitment to delivering outstanding experiences and building long-term trust with customers and partners
- A collaborative spirit and willingness to jump in wherever needed across teams and projects
- Experience in a startup or high-growth environment is a plus - you’re adaptable, solutions-oriented, and energized by fast-paced work
What the job involves
- As Manager, Experience you’ll play a pivotal role on our New York team, responsible for delivering a best-in-class customer journey
- From building partnerships with world-class instructors to curating flagship events that bring our community together, you’ll help us grow BrainStation’s presence in NYC and beyond
- This is a unique opportunity for someone who thrives at the intersection of education, technology, and community
- Lead the Instructor Experience - build and manage a diverse and dynamic network of digital leaders who teach in our courses and contribute to our events. You’ll own the end-to-end journey — from recruiting and onboarding to coaching and celebrating success
- Grow Our Community of Experts - develop strong, lasting relationships with industry professionals across AI, Data, Product, Marketing, and Design — and ensure they’re actively engaged in our learning ecosystem
- Expand Industry Partnerships - collaborate with top companies, local organizations, and emerging startups to explore new learning opportunities, co-host events, and deepen our ties to the NYC tech and business landscape
- Create Impactful Events and Connections - lead standout in-person moments — from onboarding and expert panels to community events — that showcase the BrainStation brand. Shape conversations, connect people, and spark dialogue on the future of tech and innovation
- Partner Across the Business - work closely with teams across customer experience, operations, marketing, and growth to ensure a seamless and impactful learner journey from start to finish
- Stay at the Forefront of Digital - immerse yourself in the tech landscape — staying current with trends, tools, and transformations — and represent BrainStation as a knowledgeable, trusted voice in the space
Our take
BrainStation is one of the global leaders in digital skills training, helping people build the technical abilities needed for today's fast-growing careers. As technology continues to reshape how companies operate, the demand for talent in areas like data, design, engineering, and digital marketing keeps climbing and BrainStation has become a trusted bridge between where the job market is headed and the skills professional need to thrive. Through its bootcamps, certificate course, and industry-driven curriculum, it's helped more than 100,000 learners worldwide accelerate their careers and break into the tech roles shaping the future.
Whi8le manay education platforms operate entirely online, BrainStation is unique in having invested heavily in physical campuses around the world. These campuses, including locations in London, Toronto, Vancouver, Miami, and New York, function as hubs for learning, collaboration, and community. Its newest expansion more than tripled BrainStation's campus space in New York's SoHo district, creating a 35,000-square-foot facility with classrooms, studios, and event spaces designed to train over 5,000 professionals per year. WAnd with instructors from companies like Google, Eta, Amazon, and Tesla, plus a hiring network of more than 6,500 partners, BrainStation continues to offer real-world pathways into high-growth fields.
This momentum reflects the broaders shift towards continuous upskilling in a digital-frist economy, and it shows no signs of slowing down. The company recently expanded its European footprint too, with a new campus in London's Shoreditch district and continues to host industry-leading events that bring together creatives, technologists, and brand builders. With multi-year investments in global growth and a track record of helping individuals and companies adapt to technological change, BrainStation is well positioned to play an even bigger role in shaping the future of tech education and the workforce that powers it.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Company benefits
- Excellent Vacation Policy
- Flexible Working Hours
- Access to Learning Opportunities
- Parental Leave Program
- Retirement Planning
- Health Benefits
- Technology Budget
- Socials, Outings + Retreats
- Stocked Kitchens + Lounges
- Mentorship + Development
- Work From Home Flexibility
- Sports Teams + Clubs
- Service Recognition Programs
- Annual Travel Budget
- Team Meals
Company HQ
SoHo, New York, NY
Leadership
Jason Field
(Founder & CEO)Founded BrainStation in 2012. Is also the current Vice President of Konrad Group.
Salary benchmarks
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