Program Manager, Imperva
Customer Success, 9 month FTC
Comprehensive digital security
Job no longer available
Comprehensive digital security
1001+ employees
Job no longer available
1001+ employees
Company mission
To protect customers from cyber attacks through all stages of their digital transformation.
Role
Who you are
- 5+ years relevant experience in a high volume customer engagement role for example: Digital/Tech Touch Customer Success, Marketing Operations or SMB Account Management
- Ability to work on and lead cross-functional projects
- Data driven experience of leveraging customer data analytics to prioritize and drive action
- Capable of strategic “out of the box” thinking to deliver results
- Experience with customer engagement tools such as Marketo, Gainsight, Hubspot, Churn Zero, Qualtrics etc
- Experience with CRM tools such as Salesforce
- Experience with IT Security and SaaS companies is an advantage
- Excellent communication and presentation skills
- Have a passion for customer experience
What the job involves
- Imperva is looking for a Program Manager - Digital Touch Customer Success to join our growing CSM team, based in Belfast. Digital Touch is a critical piece of the retention and growth strategy for Imperva, enabling engagement with customers at scale using automation and targeted communication techniques
- In this fast-paced role, the successful candidate will be responsible for effective engagement with customers throughout their Imperva journey, delivering valuable content and interaction to customers to drive successful adoption of Imperva products
- You will also work cross-functionally with internal teams to remove obstacles to our customers’ success, driving positive outcomes in every interaction
- This is an exciting opportunity to join a highly skilled team dedicated to providing a world-class customer experience
- Execute and deliver on our Digital Touch Program
- Utilize various tools to automate and manage the customer engagement including Gainsight, User Voice, and Higher Logic (Community)
- Leverage NPS, CSAT, and other customer feedback to drive action based on the voice of the customer
- Use customer data and feedback to identify and prioritize enablement roadmap
- Work with our Digital Touch Program Manager and Digital Community Manager to maximize customer networking. enablement and engagement via Community participation, targeted multimedia content and live events
- Collaborate with the wider CS Operations team to develop analytics relating to the customer base, delivering insights into customer health, risk and growth opportunities and prioritizing engagement programs
- Work with internal stakeholders including Support, Engineering, Product Management and Sales to advocate customer needs, drive product usage and identify growth opportunities
- Maintain understanding of company technology, products, and services
- Collect customer success stories which can be used in customer reference programs
Our take
As cyber threat increases, companies must continuously invest in cyber security technologies, and may require protection from multiple sources to protect their whole systems. Imperva delivers a comprehensive digital security solution, innovating alongside evolving cyberthreat to ensure complete protection from a single source.
Many companies deliver cybersecurity solutions, but these are often focussed on protecting one type of data, or one part of a system. Imperva, on the other hand, handles security across cloud, hybrid and on-prem environments, and its unified security platform allows clients to manage complex and automated cyber risks in one place. Additionally, its solutions are easy to onboard, making them attractive to growing companies.
Imperva has acquired several cyber-security technology companies that has helped the company move forward, expand market awareness, and accelerate innovation. These include jSonar, which focuses on data security, and CloudVector, an API security company. Imperva continues to release products to tackle emerging cyberthreats, and in 2022 earned the SC Media Trust Award for Data Security.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2008
$20m
SERIES D
May 2006
$17m
SERIES C
Total funding: $49m
Company benefits
- Work from home opportunities
- Flexible time off
Company HQ
South San Mateo, San Mateo, CA
Leadership
Pam Murphy
(CEO)Board Member at MeridianLink and at Rockwell Automation. Former COO at Infor. Previously worked at Oracle Coorporation.
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