Senior Software Engineer, Thumbtack
Site Reliability Engineering
$179.4-272.8k
Salary dependent on location
Local services marketplace app
Open for applications
Local services marketplace app
1001+ employees
Open for applications
$179.4-272.8k
Salary dependent on location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- Extensive fluency in AWS and Linux
- Ability to effectively read, write, and debug code in programming languages like but not limited to: Python, Go, PHP, Javascript
- Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP
- Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact
- 5 years of experience managing infrastructure and systems
- Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment
- Ability to communicate clearly and effectively to cross functional partners of various technical levels
- Passion for reducing toil and improving developer experience
What the job involves
- Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience
- As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency
- SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience
- Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems
- The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business
- We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software
- You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time
- Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications
- Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services
- Set the architectural direction of infrastructure and platform services while supporting the engineering organization
- Design and implement tools and processes used for deployment, change, service, and infrastructure management
- Troubleshoot and debug critical systems throughout the SDLC
- Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization
- Capacity planning and demand forecasting, anticipating performance bottlenecks
- Participate in rotating on-call duties
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Since its 2024 funding round, its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(Co-Founder & CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Co-Founder & Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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