Technical Support Specialist, Vertice
+ Equity options
3+ days a week in office
The Intelligent Procurement Platform
Posted today
The Intelligent Procurement Platform
201-500 employees
Posted today
+ Equity options
3+ days a week in office
201-500 employees
Company mission
Our agentic workflows, AI insights and expert buyers empower companies to buy software smarter and scale faster.
Role
Who you are
- B2B SaaS Experience: 2+ years in a high-velocity SaaS environment. You understand that in the B2B world, downtime is synonymous with lost revenue
- The Technical Toolkit: Hands-on experience with APIs, SQL, and a deep comfort level navigating SSO/Identity Management frameworks
- Problem-Solving Grit: A relentless "dig-deeper" mentality. You don’t stop at "it’s broken"; you keep searching until you find the root cause
- Communication Precision: Exceptional verbal and written skills. You know how to de-escalate a situation and when to pick up the phone to provide a "Human First" touch
- The Scale-up Spirit: You thrive in agility. As the UK’s fastest-growing startup, our processes evolve and our product updates weekly—you need to stay ahead of the curve
What the job involves
- At Vertice, we thrive in the "gray area" between a customer's question and a developer's code
- As our Technical Support Specialist, you aren't just answering tickets; you’re the human bridge between our users and our engineering team
- Reporting to the Customer Support Manager, you will be the "Integration Whisperer" for our most complex technical challenges
- This isn't just a support role; it's a mission-critical position where you diagnose the "why" before anyone else, ensuring our B2B partners experience the seamless efficiency Vertice is known for
- Be the "Integration Whisperer": Act as the first responder when SSO (SAML) fails or API handshakes drop, using DevTools to pinpoint root causes with precision
- Master the Triage: Gift-wrap bugs for Engineering. You’ll reproduce issues, document environments, and deliver high-fidelity Jira tickets that streamline resolutions
- Translate "Dev" to "Human": Bridge the communication gap by explaining complex 401 Unauthorized errors or technical hurdles to CFOs and Procurement Leads in layman's terms
- Own the Omnichannel: Pivot seamlessly between high-stakes Zoom calls, rapid-fire live chats, and thoughtful email deep-dives
- Drive the Product: Act as our eyes and ears on the front lines. You’ll spot patterns in customer friction and lobby the Product team to build permanent fixes for recurring headaches
Salary benchmarks
Our take
Vertice is a quickly growing scaleup offering companies new tech spend management solutions. It combines agentic workflows, AI insights and expert negotiation services to provide finance leaders with more control over their spending. The explosion of business-critical SaaS over recent years has seen corporate spend balloon, and ecosystems are only getting knottier, which is why Vertice is helping maximise the efficiency and quality of its clients' SaaS procurement. The solution is designed for finance, IT, and procurement teams.
Vertice’s founders are veterans of the SaaS scene, having created and ultimately successfully sold ScanSafe and Wandera over the past two decades.
With deep knowledge of the SaaS market, substantial resources, and crucial experience, Vertice is already in the running for market leadership and reached number 2 on the Sunday Times Tech 100 List in 2026. With impressive funding from the likes of Bessemer, Lakestar and 83North, it is focused on global revenue growth, expanding its commercial and customer-facing teams, and further developing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"The proven track record of the founders at Vertice has allowed it to attract the highest talent across it's leadership and beyond. This coupled with..."
Funding (last 2 of 3 rounds)
Jan 2025
$50m
Series C
Jan 2024
$25m
Series B
Total funding: $100m
Company benefits
- Share options
- 25 days holiday + 7 public holidays
- Pension
- Private medical insurance through Bupa
- Health and wellbeing cash plans via Medicash
- Life insurance
- Cycle to work scheme
- Season ticket loans for travel
- Office perks; free breakfast, snacks & regular team lunches
- Gym allowance
Company values
- Make It Happen - We take initiative and base all of our decisions around what's in the best interests of our customers and our people.
- Kindness In Transparency - Vertice is built on transparency, in our pricing data and in all of our relationships with clients and each other.
- Continuous Iteration - Evolution is a fundamental pillar of our success. For every individual, as one team, and in all that we are building together.
- Human First, Always - People are our driving force. We strive to approach every interaction with respect , trust and the spirit of collaboration.
- Success Is Personal - Opportunity is awarded to those who harness it. We equip our people for success, and reward those who live out our values.
Company HQ
London, UK
Articles
Leadership
Eldar Tuvey
(Co-Founder & Co-CEO)Co-founder of two SaaS companies since 1999 including ScanSafe (acquired by Cisco) and Wandera (acquired by Jamf). Co-founded Vertice in 2022. Oversees Product.
Roy Tuvey
(Co-Founder & Co-CEO)Co-founded ScanSafe, Wandera and Vertice alongside Eldar. Oversees Sales.
People progressing
Jess joined the Vertice team in 2023 as a Procurement Manager, she was then promoted to Procurement Team Lead in 2024 and Procurement Director in 2025.
Julian joined the Vertice team in 2023 as a Senior Account Executive and is now a Regional Sales Manager.
Diversity, Equity & Inclusion at Vertice
- One of our core values is to enable everyone to thrive. Our team’s diverse ideas, strengths, interests and backgrounds help us succeed. We value each other’s opinions and differences
- We hire using tools and processes that avoid unconscious bias
- We have an inclusive environment which allows for a wide range of lifestyles, and enables our employees to bring their true selves to work
- This is just the beginning, we know we have just started to scratch the surface, but with our committed and caring people here at Vertice, we are excited to continue our journey
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