Fleet Account Manager, RepairSmith
$65-85k
+ Bonus
Automotive repair & maintenance services
Job no longer available
Automotive repair & maintenance services
101-200 employees
Job no longer available
$65-85k
+ Bonus
101-200 employees
Company mission
RepairSmith is on a mission to deliver convenient auto repair everywhere with its disruptive service, offering the first and only full-service mobile solution for automotive repair and maintenance.
Role
Who you are
- 5+ years of account management experience with a B2B emphasis
- 3+ years of customer-facing experience in a high-tech or automotive environment
- Consultative account management experience and or training
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Track record of success in customer satisfaction and retention
- Understanding of fleet customer requirements (Uptime, TCO, business needs)
- Preferred knowledge of fleets and their procedures and requirements
- Strong verbal and written communication, and presentation skills
- Demonstrated experience with problem-solving
- Experience working with cross-functional teams
- Willingness to travel to client locations and attend industry conventions and events
- Proficient in Excel, PowerPoint, Power BI , and Word preferred
- Experience in Salesforce
- BA/BS degree in Business Administration, Sales or relevant field
What the job involves
- The Account Manager will work with the Business Development Managers, Service Advisors, and Fleet Technicians to ensure that our clients get the best possible outcome. The main objective is to build and maintain strong customer relationships, develop new business from existing clients, and actively seek new sales opportunities
- Act as the main point of contact for all fleet customers
- Build and maintain strong relationships with accounts
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of repair services according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders and clients
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales director to identify and grow opportunities with existing accounts and potential new accounts
- Assist with challenging client requests or issue escalations as needed
Our take
RepairSmith offers automotive repair and maintenance services from top-rated mechanics, arranged via mobile devices. Users can access at-home or at-work services, with RepairSmight also offering this service to fleet operators, dealerships, and rental agencies. This new, on-demand, on-location approach looks set to modernize the independent repairs market, which to date has remained relatively undisrupted.
The speed of RepairSmith’s growth speaks highly of its solution. It has expanded across several states and attracted high-end backing from the likes of Mercedes Benz and Porsche Ventures. The company's approach has meshed well with the shift towards on-demand home delivery services, and the timing of RepairSmith’s launch definitely contributed to its establishment.
With RepairSmith’s two-sided approach to automotive repairs, it has exposure to a substantial portion of the lucrative US automotive service market. In 2022 it was acquired by AutoNation, an automotive retailer based in Florida, as part of its efforts to enter the after-sales service market and respond to consumer demand for more convenience in these services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Aug 2021
$42m
SERIES B
Total funding: $42m
Company benefits
- 100% company-paid employee medical, dental, and vision
- 100% employee covered life insurance
- Long-term and short-term disability (60% employee covered)
- Equity
- $500/year reimbursement for car repair
- Unlimited PTO (per manager approval)
- $500/year wellness reimbursement
- $500/year mental wellness reimbursement
- $1,000/year reimbursement for continuing education
Company HQ
El Segundo, CA
Leadership
Patrick Hannon
(Business Unit Head)VP of Finance at AutoNation, that purchased RepairSmith in 2022. Former Senior Director of Fulfillment Strategy and Technology at Carvana.
Salary benchmarks
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