Implementation Specialist, Attentive
$75.6-94.5k
Personalized text message marketing solutions
Job no longer available
Personalized text message marketing solutions
1001+ employees
Job no longer available
$75.6-94.5k
1001+ employees
Company mission
To create magical conversations.
Role
Who you are
- 2-4 years of account management or implementation experience required, preferably at a marketing/software company
- Strong understanding in customer success techniques and strategies
- Familiar with managing multiple clients in different stages simultaneously and able to prioritize account load
- Comfortable learning new products (our own) and software (Jira, Looker, Salesforce, etc.)
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Strong interest in startups, software and entrepreneurship
What the job involves
- Support the successful launch of our clients by working closely with Sales to run quick, efficient, and smooth handoffs when new clients sign up (contact categorization, product scoping, implementation details, goals/KPIs, etc.)
- Continue to partner closely with Sales throughout the trial period to convert clients to paid programs
- Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship
- Run launch calls with new clients, evangelizing for our best practices and suggested product implementation. Overcome common objections and questions. Steadily move launches forward
- Discover any/all unidentified product needs, and work with Solutions Engineering and Technical Account Managers to scope out and troubleshoot tech issues
- Lead UI overviews and teach clients how to use our self-service tools and maximize their use of the platform. Inculcate in clients how to work with our White Glove support team
- Configure and thoroughly QA accounts ahead of launch
- Run weekly check-ins with clients during their trial. Build excitement about their success on the platform, encourage them to use additional products and send messages, and do everything necessary to hit their goals/KPIs
Our take
Attentive is a leading eCommerce SMS marketing tool that enables brands to leverage the boom in mobile shopping by creating data-driven, personalized text message campaigns.
With a focused strategy, the company is expanding its reach into new markets, rivaling messaging giants like WeChat and WhatsApp. Already making strides in the UK and running initiatives in Canada and Australia, Attentive is boldly replicating its success. However, to stay competitive, the company must keep pace with the anticipated surge in eCommerce tool innovation over the next decade.
As the eCommerce market continues to grow, favoring tech-forward solutions aligned with emerging 'Commerce 3.0', Attentive, a unicorn with solid backing, is well-positioned to achieve further success in this lucrative and expanding industry,
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Mar 2021
$470m
SERIES E
Sep 2020
$230m
SERIES D
Total funding: $863m
Company benefits
- 401(k) through Fidelity with company match up to $1,500 annually
- Equity package for all employees
- Comprehensive medical, pharmacy, dental, & vision insurance, including $0 premium plans
- Medical, dental, & vision insurance, including $0 premium plans
- Monthly $100 wellness stipend: Used on fitness memberships, classes, and mental health apps
- One-time $200 reimbursement for home fitness equipment
- $500+ yearly stipend for continued learning
- Monthly cell phone stipend
- Up to 20 weeks of 100% paid New Parent Leave: Up to 8 weeks of recovery time to recuperate from childbirth. Up to 12 weks of bonding time to connect with your child. bonding time can also be used following adoption or delivery via surrogate
- Flexible Paid Time Off
- Paid holiday break
- Paid Sick Days
- Mental health benefits through Modern Health offering free coaching and therapy sessions and more!
- In-person and virtual department and company-wide events
- Leadership-backed employee resource groups (ERGs)
- Volunteer opportunities and charitable contribution matching via Millie
- Employee Assistance Plan (EAP) through Lincoln Financial
- Free daily meals and snacks/drinks in our offices!
- One-time home office stipend for remote employees
- Pet insurance
- Fertility benefits through Carrot Fertility
- Employer-paid breastmilk shipping for work travel through Milk Stork
- Up to 12 weeks 100% paid Family Medical Leave
- 100% paid leave for reproductive loss
- 100% paid leave for emergency disaster
- Flexible bereavement leave
- Employer-paid life insurance & disability
Company HQ
Flatiron District, New York, NY
Leadership
Brian Long
(Co-Founder)Brian worked in Sales Leadership and as SVP Mobile at Crossboard Mobile before moving on to co-found TapCommerce which was acquired by Twitter in 2014, where he worked as a Senior Director. He left Twitter to co-found Attentive in late 2016.
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