Manager of Customer Success, Yotpo
Enterprise
CA$140-150k
+ Equity in options
3 days a week in office
eCommerce marketing platform
Be an early applicant
eCommerce marketing platform
501-1000 employees
Be an early applicant
CA$140-150k
+ Equity in options
3 days a week in office
501-1000 employees
Company mission
Yotpo's mission is to provide brands with everything they need to create winning customer experiences, from discovery to purchase.
Role
Who you are
- 5+ years of successful experience in customer management, strategy, or consulting
- 2+ years managing a Customer Success team in a high-growth SaaS company
- Proven experience managing high-performing Customer Success or Account Management teams
- Experience working with large, strategic MM/Ent brands
- Familiarity with eCommerce and d2d
- Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking
- A track record of creatively problem-solving and collaborating with Sales, Product, and Marketing teams to create an exceptional customer experience
- Experience handling escalated customer issues and building trust with team members and customers
- Proven ability to deliver strategic recommendations to customers to improve product adoption and marketing efforts
What the job involves
- We are seeking a dynamic and experienced Manager to lead our Enterprise Customer Success team
- In this role, you will manage Customer Success Managers working with some of our most prominent e-commerce brands, and serve as a cross-functional leader throughout the company
- Lead and grow a team of Enterprise Customer Success Managers, overseeing hiring, onboarding, development, and overall success of the team
- Hire and coach high-performing Customer Success Managers (CSMs) in alignment with company values and methodology to build a best-in-class CS team
- Foster a creative, can-do culture with a strong passion for providing exceptional customer experiences
- Own team metrics and goals, developing and executing plans to meet and exceed targets
- Develop trusted advisor relationships with key customer stakeholders to fully understand their business strategies and success metrics
- Collaborate closely with internal teams, including Product, Marketing, Sales, and Support to align priorities and address customer needs and opportunities
- Work with the CS Ops team to analyze and optimize day-to-day team activities
Our take
The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.
The company has already secured strategic partnerships with major eCommerce platforms including Shopify, Salesforce, and Adobe. In a sector where the breadth of reach is key, it is wise to deepen existing partnerships and continue with new acquisitions - both of which appear to have remained a priority for Yotpo alongside the launch of its eCommerce Retention Marketing Platform in 2023.
Its focus on a single platform and integrated experience is likely to be a success, as the spate of new eCommerce tools is creating a real need for streamlined and optimized management as the sector develops. If Yotpo can become the one-stop shop of choice for vendors of all sizes, it stands to capitalize well on the growing eCommerce sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2021
$30m
LATE VC
Mar 2021
$230m
SERIES F
Total funding: $435.1m
Company benefits
- Private healthcare, dental and optical included
- Pension contribution
- Voluntary death in service policy
- Cycle to work scheme
- Generous PTO, volunteer days, holidays and flex days
- Individualized career development, rewards and recognition
- Wellness and philanthropic programming and events
- Hybrid work model
Company values
- Glow Up
- Make the World Better
- Flex
- Bring Your Whole Self
- Casual Everyday
- Passionate
Company HQ
Hudson Square, New York, NY
Articles
Leadership
Tomer Tagrin
(CEO)Served for 2 years in the Israeli Defense Force, then founded Ikick and worked as a Chip Design Developer for Intel. Started working as a Contributor for The Next Web in 2010, and co-founded Yotpo in November 2010.
Omri Cohen
(COO)Served in the Israel Defence Forces for 2 years and then went on to become a student at the ASIC Team at Essence Security. Left after 1 year to co-found Yotpo.
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