Customer Support Associate, Overjet
Dental AI platform
Job no longer available
Dental AI platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To improve oral healthcare for all.
Role
Who you are
- Bachelor’s degree in a relevant field or equivalent experience
- At least 2 years of experience in customer support or related fields
- Client-facing experience is a must
- Excellent written and verbal communication skills
- Strong problem-solving and analytical skills
- Proficient in Microsoft Office Suite and customer support software
- Familiarity with file transfer protocols and database concepts is a plus
- Ability to work independently and as part of a team
- Ability to multitask and prioritize workload effectively
- Strong attention to detail and accuracy
What the job involves
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Identify and resolve customer issues, including technical and non-technical inquiries, in a timely and efficient manner
- Maintain a high level of knowledge of the company’s products, services, and systems to provide accurate and up-to-date information to customers
- Work closely with the development and product teams to ensure prompt resolution of customer issues
- Escalate complex or high-priority customer issues to appropriate team members for resolution
- Manage and maintain client accounts and records, including updating customer information, providing regular reporting, and logging customer interactions
- Provide exceptional customer service to ensure a positive customer experience
Our take
Overjet is a medical AI company that uses machine learning to analyze dental radiographs and uncover potential causes for concern in patients' oral health. Using data that quantify bone loss, tooth decay, and gum disease symptoms, the visually driven results help dentists and patients visualize their oral health status.
Whilst helping patients with their oral health is a lucrative business, dental insurance is in a whole different realm. In 2021, the dental insurance industry crossed the $80 billion threshold, and dental AI companies like Overjet have a large stake in this surge. Their AI tool, built and developed by Harvard dentistry graduates in 2018, is utilized by leading dental insurance companies in the US to help better value the type of insurance that their customers are eligible for.
This goes some way to explain how Overjet received Series A and B funding within just 4 months of each other in 2021. The dental industry may have been slow to embrace AI technology for practical healthcare purposes before Overjet and similar companies like Adra emerged, but the same products were quickly capitalized on by health insurance providers in the US. This double incentive for investors is a promising step forward for Overjet, which continues to forge partnerships with city and state-leading dental organizations and achieved impressive Series C funding in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2024
$53.2m
SERIES C
Dec 2021
$42.5m
SERIES B
Total funding: $130.6m
Company benefits
- Remote First - Committed to 100% remote work. Home Office Gear Budget.
- Family First - Eight weeks of paid paternity/maternity leave.
- Employee First - 401k match, and healthcare packages. Professional development training. Diversity and inclusion.
- Solid Foundation - We raised $42.5 million in our recent funding round (Series B) and reached a $425 million valuation.
- Flexible Schedules - “Quiet Tuesdays” to allow for focus to build great products and services.
- Company Momentum - Explosive growth in both insurance and dental segments. Friday Demo Meetings. Hackathons.
Company HQ
South of Washington, Boston, MA
Leadership
Wardah Inam
(CEO)Previously Lead Product Manager at Q bio, Postdoctoral Associate at MIT Computer Science and Artificial Intelligence Laboratory and Co-Founder at uLink Technologies.
Alexander Jelicich
(Co-Founder)Previously MMSc, Certificate in Prosthodontics, Prosthodontics Residency Program at Harvard University.
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