Operations Representative, Homeppl

• You are empathetic, putting yourself in the shoes of others to understand their situation and establish trust
• Overachiever, going above and beyond the call of duty and always hungry to deliver
• Sincere, honest, and direct; no beating around the bush
• Committed to the cause, relish a challenge, and thrive in the face of adversity
• Diligent and detail-oriented, keeping mistakes and fraudulent applications impacting clients
• Tenacious and adaptable, you will also be able to maintain your focus whilst working independently and remotely given the current environment

Desirable

• Review, authenticate, and approve consumers personal and sensitive information to help them demonstrate their credibility
• Work methodically on up to 50 rental applications transactions per day in order to assess and analyse consumers' suitability
• Ensure users are not discriminated against and are not put in financial stress
• Ensure clients are protected from fraudsters
• Engage with our users to ensure a seamless user experience
• Work with other operations members on improving operations processes
• You will impact people’s lives and meaningful decisions. You will help complete, authenticate, and approve high-value rental transactions
• You will be using our unique data validation tools, tests, and methodologies, helping users demonstrate their creditworthiness so that they can gain fair access to the property and financial products
• You will learn about FinTech, Operations, and Customer Support methodologies and metrics
• You will learn our processes, think critically, engage empathetically, and find the right answer to quickly become a trusted confidant to our customers and clients

• We are looking for ambitious, bright, and trustworthy people to join our dynamic, diverse, and international team (we are 23 nationalities and speak over 25 languages) as Homeppl is growing!