Team Lead, Account Management, Spotify
Autos & Entertainment
$108-135k
Commercial music streaming service
Job no longer available
Commercial music streaming service
1001+ employees
Job no longer available
$108-135k
1001+ employees
Company mission
To unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it
Role
Who you are
- You have a Bachelor’s degree, preferably in Sales, Advertising, Marketing, or Business
- You have a min of 10+ years of Digital Advertising Account Management experience, and a min of 5+ years of management experience
- You are a digital media leader and consultant and have a proven track record of success
- You have strong agency and industry relationships
- You have a deep understanding of the advertising landscape and expertise in account planning, strategy, and media buying within Direct & Programmatic environments
- You have experience running a team where Data & Insights drive the direction of the business
- You have the ability to gracefully translate client requests for internal cross-functional teams
- You are meticulous and find solutions for clients while improving internal processes
- You are highly motivated, entrepreneurial, upbeat, and willing to thrive in a high growth, fast-paced organization
- You hold positive relationships with internal and external partner teams
- You are an effective listener and a clear communicator
- You have excellent problem-solving and negotiating skills
- You are passionate about identifying and developing excellent customer service skills in others
- You have experience working within CRMs, OMSs, ad servers and other digital media tech systems and platforms, and are experienced in tools like excel and PowerPoint
What the job involves
- You will work with and report directly to the Director, North America Vertical Account Management to collaborate, strategize, shape, develop and evolve the Autos & Entertainment Account Management team to continually meet and exceed the needs and expectations of our partners
- In close collaboration with the Sales Directors of these two verticals, you will build strategy and drive execution via outstanding customer service for some of the world’s top brands and agencies
- You will directly lead a team of Account Managers to support and drive revenue
- You will be a guide on all responsibilities, processes and tools of the Account Management role and a demonstrated leader of the AM teams aligned to these verticals
- Partner and deeply collaborate with Sales Leadership on key accounts needs, account planning exercises, QBRs, etc, and act as an operational point of contact and escalation resource for clients and internal teams
- Provide team mentorship and coaching while delivering tailored solutions to client requests
- Maintain and approve policy exception requests relating to Service Level Agreements, Compliance, Pricing, Makegoods, and more
- Build a strong cross-functional network and conduct regular status meetings with the leaders of these teams to maintain alignment that supports the business
- Lead the completion of AM team recurring tasks including pipeline hygiene, campaign pacing, production tracking, measurement outcomes and client billing
- Assess and lead the interviewing, hiring and onboarding of talent
- Identify needs and lead training for the AM team inclusive of role-specific, soft-skills, procedural and developmental curriculum
- Provide bi-annual development talks to your team
- Review and approve administrative tasks for each individual on your team
Our take
Spotify was founded in an attempt to combat the rampant music piracy that was causing significant harm to the industry. The company has since taken music streaming mainstream and now has 180m+ paying subscribers across the world.
With features that include a highly accessible interface and a vast catalogue of artists, Spotify's strong brand has been able to maintain growth in spite of fierce competition from deep-pocketed rivals like Amazon and Apple. The company has achieved this by making smart acquisitions to move into other verticals to strengthen its offerings, especially podcasting, by acquiring Gimlet Media, Anchor and Parcast.
Spotify's future plans include rapid growth with a goal to become a one-stop destination for all digital sound, as well as AI and NFT integrations. However, high costs incurred from the acquisition of exclusive podcasts, increasing competitor strength, and weak bottom-line growth mean that the company must find a balance to maintain its position in the sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2016
$1bn
CONVERTIBLE
Jun 2015
$526m
SERIES G
Total funding: $2.1bn
Company benefits
- Extensive learning opportunities, through our dedicated team, GreenHouse
- Flexible share incentives letting you choose how you share in our success
- Global parental leave, six months off - fully paid - for all new parents
- All The Feels, our employee assistance program and self-care hub
- Flexible public holidays, swap days off according to your values and beliefs
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Daniel Ek
(CEO & Chairman)Founded Spotify in 2006. Previously worked as an executive at Tradera, an auction company that was sold to eBay and was briefly the CEO of uTorrent.
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