Customer Service Representative, Waggel
£25k
More information about location
Pet insurance
Job no longer available
Pet insurance
21-100 employees
Job no longer available
£25k
More information about location
21-100 employees
Company mission
To help the new generation of pet owners navigate life as a new pet owner, minimising the chaos, and maximising the joy.
Role
Who you are
- We are looking for a confident, energetic and pro-active communicator to join our Customer Service Team. Someone who is experienced handling difficult conversations and able to be there for our customers during the challenging times when they need us the most
- The ideal candidate will have 3-5 years customer service experience
- We are looking for someone who loves people (but loves their pet more!)
- Experience working in a veterinary or animal background would be beneficial but not required
- We work together, take risks together, celebrate together and stay humble together
What the job involves
- Handle all types of customer queries from start to finish with both potential customers and existing customers. This will include telephone conversations, real time messaging, answering emails and managing social media comments
- Keeping customers in the loop. We want you to be hands-on with Waggel members. Pet insurance is scary and confusing and we believe that these feelings can be mitigated by being as human as possible
- Liaising with Customer Champions and other team members regarding customer queries and concerns
- Going the extra mile. We provide gifts for happy moments and write cards for the sad. We want you to take the initiative on what that “extra mile” means
Our take
Waggel was founded on the belief that pet insurance should be seamless and simple. By stripping away the traditional stresses, complexities, anxieties, and fears often associated with insurance, Waggel is reinventing the industry with its intuitive and easy-to-use platform.
Established names in this industry include Allianz PetPlan, L&G Pet and Direct Line Pet. However, 45% of cat or dog owners do not have pet cover as many are unconvinced by the value pet insurance offers. Waggel targets these untapped customers who cannot or would not commit to a standard annualised insurance policy by offering a pay-as-you-go subscription model.
With customers demanding transparent, digitally-based solutions, Waggel is well-placed for filling this niche and offering a solution for the next generation of pet owners.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical Insurance (Vitality)
- Unlimited holiday
- Remote working (Hybrid with our Work.Life offices)
- Quarterly Retreats
Company HQ
Bermondsey, London, UK
Leadership
Ross Fretten
(CXO)Ross worked as a User Experience Architect and Product Director at OgilvyOne UK, before roles in Product and Design at carwow, Adaptive Lab, and as a freelancer. In November 2017, he co-founded Waggel as CPO, serving as Chief Experience Officer since October 2020.
Andrew Leal
(CEO)Andrew was a Portfolio Manager at Leal & Sons for 2 years. Before this, was a Franchise Owner at Brazilian Soccer Schools and a Client Service Executive at Nielsen in South Africa.
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