Expansion Manager, Onepilot

Salary not provided

Junior and Mid level

London

Paris

2-5 days a week in office

Customer support outsourcing

Job no longer available

Customer support outsourcing

201-500 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceSaaSOutsourcingSales

Job no longer available

Salary not provided

Junior and Mid level

London

Paris

2-5 days a week in office

201-500 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceSaaSOutsourcingSales

Company mission

Outsourced customer care, done right.

Job

Company

Role

Who you are

Synthetic and analytic
A Startup mindset and an ability to spread it even within large organizations
Outstanding interpersonal skills at all levels
A contagious optimistic, open and highly likeable mindset
You are able to work in a changing environment and are willing to learn
English is required, French is a plus

What the job involves

Set-up Onepilot’s expansion strategy
Define the process and governance
Supporting the growth of the business
Team recruitment, onboarding and training
Launch follow-up, processes optimization and marketing initiatives
Help on post-merger processes with sales and ops team
Identify new market segments
Partnership management and acquisition
Key account management and acquisition

Our take

The astronomical rise of online shopping over the past decade has revolutionised consumer expectations when it comes to customer service. Consumers now expect a fast, human response to customer support at all times, 24/7.

Fulfilling this demand for 24/7 customer service is Onepilot's business. Its technology, a platform that connects businesses' customers to "support heroes", enables businesses to outsource customer care. According to Onepilot, its technology allows agents to handle even the most complex of issues in a matter of minutes, increasing a company’s sales by up to 20%, and halving their average response time.

With the acquisition of French AI agent assistant startup Hubware to help its agents with faster ticket resolution, Onepilot is looking to expand further afield fuelled by healthy investments.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

17% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (4.3)

Company

Funding (2 rounds)

Jun 2022

$17.6m

SERIES A

Apr 2021

$3m

SEED

Total funding: $20.5m

Company HQ

London, UK

Additional info

Offices in London and Paris

Leadership

Adrien Hugon

(Co-Founder & CEO)

Previously a private equity analyst, they are also the founder of Cowash, an on-demand laundry delivery marketplace.

Robin Monnier

(Co-Founder & CIO)

Previously Chief Technology and Marketing Officer at Cowash, they also have experience in tech and marketing consultancy.

Lucas Bornert

(Co-Founder & COO)

Previously a General Manager at VOI Technology, they are also a co-founder and the ex-CEO of Influenced, and the founder of WeCharge Tech.

Pierre Latscha

(Co-Founder & CCO)

They have an extensive background in strategic consultancy, and have also worked as a Private Equity Analyst and Investment Manager for the likes of BlackFin and Starquest Capital.

Kenza El Ghadouini

(Co-Founder & CHRO)

Previous COO at Cowash, they are the co-founder and CHRO at Onepilot. They are in charge of all things people and culture.

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