Strategic Program Manager, Block
Account Management
$69.3-138.5k
Salary dependent on location. + Equity
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$69.3-138.5k
Salary dependent on location. + Equity
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- Ideal team members have strong strategic foundations, excel in stakeholder management, and are adept at developing and driving program execution
- 3+ years of experience in program management, Sales / Account Management operations, or strategy & operations roles within a technology company
- Proven ability to document and communicate cross-functional business requirements, program scope, and program updates (e.g., Business Requirement Docs, Program Charters / Plans, Decision Registers, and program newsletters)
- Demonstrated experience collaborating with technical teams to build and deliver end-to-end programs, with a baseline understanding of the underlying platforms and technologies
- Proficiency in segmenting and prioritizing large, multi-quarter projects into pilots and future iterations with clear roll-off plans
- Experience with front office systems and project management tools such as Salesforce, Salesforce CPQ, Salesloft, Jira, Notion, and Docusign
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Excellent stakeholder management and communication skills, capable of influencing and driving alignment across cross-functional teams
What the job involves
- The Account Management Program Management & Strategy team (AM PM & Strategy) within Growth Data & Strategy (DAS) builds data-driven programs to enhance Account Manager efficiency and effectiveness, improving the experience for businesses using Square’s ecosystem of products
- Our initiatives are designed to drive business growth and customer retention by optimizing the tools and strategies that support our Account Managers
- We are a team of Technical Program Managers and Strategic Program Managers who collaborate closely with Account Management stakeholders, Growth Tools, Product, Analytics, Data Engineering, Marketing, and Customer Success to lead company-wide priority programs
- As a Strategic Program Manager on the AM PM & Strategy team, you will define and manage complex strategic programs that drive the organization forward
- You will identify opportunities, align cross-functional stakeholders, assess trade-offs, pursue solutions, and ensure program execution to boost Square's growth
- You will report to the Strategic Program Management Lead
- Deeply engage with our Account Management teams, understand their day-to-day operational challenges, and identify scalability issues & growth opportunities across the organization
- Make sense of ambiguous problems, develop business strategy, define requirements, curate stakeholders, and drive execution towards a concerted goal
- Work closely with business leaders and technical partners to translate business goals into technical requirements
- Manage the roadmap for your program(s) in collaboration with leadership and stakeholders
- Establish metrics to track the impact of your programs against broader goals
- Build relationships with teams within Account Management and our closest stakeholders in Customer Success, Data Engineering, Analytics, Marketing, and Product
- Develop and iterate end-to-end solutions, ensuring on-time delivery that meets defined business goals and requirements
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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