Customer Success Manager, Findem
Executive Search
$165-190k
AI-powered talent acquisition
Open for applications
AI-powered talent acquisition
101-200 employees
Open for applications
$165-190k
101-200 employees
Company mission
To empower talent teams with everything they need to make informed, unbiased choices that support team growth and business success.
Role
Who you are
- Demonstrated understanding of executive search processes, methodologies, and industry best practices
- Strong background in data analysis, statistics, or programming is highly desirable
- Exceptional interpersonal, communication, and presentation skills
- Demonstrated ability to explain complex technical concepts to both technical and non-technical audiences
- Proven track record of building strong customer relationships and driving customer satisfaction
- Experience with CRM systems, data visualization tools, and/or analytics platforms
- Familiarity with applicant tracking systems (ATS) and other recruitment technologies is a plus
- 5-8 years of related experience, with a minimum of 3 years in software pre- & post- sales
- Ideally 2+ years of experience working in executive recruitment, either at an executive search firm or in an internal corporate executive recruiting function
- Bachelor's degree in a quantitative or analytical field such as Mathematics, Statistics, Economics, Data Science, Business Analytics, or related disciplines
What the job involves
- As a (Lead) Value Consultant, you will be a critical link between our clients' needs and our software capabilities
- You'll work closely with the Exec Search GTM team to understand client requirements, demonstrate how our solutions can meet their specific challenges, and guide them through the onboarding process
- Your expertise in both executive recruitment and technology will be invaluable in translating complex technical features into tangible business benefits for our clients
- Analyze client requirements and design tailored solutions that address complex business challenges in executive recruiting
- Conduct engaging product demonstrations, highlighting how our software solves specific client problems
- Develop and present comprehensive onboarding and implementation strategies to ensure smooth client adoption
- Provide expert technical support and act as an escalation point for customer-related issues
- Collaborate closely with sales, marketing, customer success, product development, and engineering teams
- Influence product strategy by effectively communicating customer feedback and market trends
- Create detailed technical documentation and proposals
- Conduct architectural and technical workshops to train clients on maximizing the value of our solutions
- Stay current with industry trends and competitive landscape in executive search and recruiting technologies
Our take
As the demand for top-tier talent rises, companies face the formidable challenge of finding the right individuals for the job. Addressing this hurdle, Findem employs AI to streamline talent acquisition.
Founded by two seasoned software engineers, Findem excels in technological innovation, using its AI to help companies navigate talent shortages and enhance employee retention. this approach has propelled the company's impressive scaling, securing substantial funding in 2022. In the dynamic landscape of AI talent acquisition, marked by a surge in startups, Findem's solid market position is evident in its enviable customer list, featuring industry giants such as Adobe and Google.
Recent announcements underscore Findem's exceptional business performance, highlighting financial growth, significant new customer acquisitions, technological advancements, and continued market expansion. This success reinforces Findem's status as a key player in the competitive landscape of AI-driven talent solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2022
$30m
SERIES B
Oct 2020
$7.3m
SERIES A
Total funding: $37.3m
Company benefits
- Health benefits: Medical, dental, and vision for you and your family. Findem offers a robust plan and covers the majority of your premiums
- 401K plan: We offer a competitive plan to help you meet your retirement goals and plan for a secure future
- Company equity: It’s important to us that everyone feels a part of what we’re building together, and equity is just one way of doing that
- Remote-first: We have offices for those who want to use them, but are remote-first, with office-free onboarding and flexible working practices
- Flexible PTO: We believe in a healthy work/life balance, and trust you to make practical decisions about when you need time off
- Parental leave: We have families of all types and welcome each new addition with generous leave for both parents
Company values
- BI-first: Findem’s Talent Data Cloud was built with a BI-first, AI-assisted architecture. Our 3D data delivers the most holistic view of every person and company over time to power every talent workflow
- Data-driven: Data drives everything we do, from the insights we deliver to the decisions we help companies make about candidates. We are building the Talent Data Cloud to enable a data-driven future across the talent lifecycle
- Human-centered: People remain the most important part of any talent team. We do not replace human decision makers with AI, but use responsible, ethical AI to help them focus on the most strategic aspects of their work
- Inclusive: Diverse perspectives lead to better results, which is why we’ve committed to building a diverse team at Findem and for our customers. The workforce of the future should be truly representative of the world we live in
Company HQ
Centennial, Redwood City, CA
Articles
Leadership
Hariharan Kolam
(CEO)Previously worked as a Software Engineer at Aster Data, and was the founder and CTO of Instart.
Raghu Venkat
(CTO)Previously worked as a Software Engineer at Google, and was the founder and Chief Product Officer of Instart.
Salary benchmarks
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