Senior Platform Engineer, Gladly

• 5-8 years of platform/infrastructure/DevOps engineering experience with a track record building and operating production systems at scale
• Strong CI/CD and developer tooling expertise—you've built, owned, or improved deployment pipelines and developer tools, understanding what makes them fast, reliable, and developer-friendly
• Developer empathy and product thinking—you consider how infrastructure decisions impact engineering velocity and work to improve developer experience
• Ability to lead initiatives independently—you identify problems, design solutions, build consensus, and deliver results with autonomy
• Strong platform engineering foundation—you operate effectively across cloud architecture, infrastructure automation, containerization, and distributed systems
• Production Kubernetes experience—you operate, troubleshoot, and optimize K8s, and can build abstractions that make it accessible
• Cloud architecture skills (AWS strongly preferred) and infrastructure-as-code proficiency (Terraform or similar)—you design resilient systems and think in code
• Scripting and automation skills (Python, Bash, Go, or similar) and strong communication—you automate toil, build tools, and explain technical decisions clearly

Desirable

• We're looking for a Senior Platform Engineer who combines expertise in developer tooling and productivity with strong platform engineering skills
• You'll build the infrastructure and tools that make our engineering teams more productive—CI/CD pipelines, deployment workflows, and developer tooling that delights
• You understand that great infrastructure isn't just reliable and scalable—it's intuitive and empowering
• You've built or improved CI/CD systems, created developer tools teams love, or championed better developer experiences
• You think about infrastructure from the developer's perspective and eliminate friction and toil
• You'll take ownership of key tooling projects while building your platform engineering breadth
• Lead technical projects spanning 2-3 engineers, drive improvements affecting the entire organization, and develop the technical leadership skills that define staff-level engineers
• Own and evolve CI/CD infrastructure—reduce build times, improve deployment reliability, implement progressive rollouts, and make releases fast and stress-free
• Build developer tooling and automation that eliminates toil—CLI tools, deployment automation, self-service capabilities, and intuitive abstractions over complex infrastructure
• Partner with product engineering teams—gather feedback, understand workflows, and co-design solutions they'll love
• Design and maintain Kubernetes infrastructure that's operable, debuggable, and accessible—making container orchestration intuitive while ensuring reliability
• Operate and improve cloud infrastructure (AWS primary, multi-cloud with GCP/Azure) supporting AI workloads and rapid growth
• Lead technical projects spanning 2-3 engineers—define roadmaps, recommend approaches, coordinate work, and ensure delivery
• Owning CI/CD infrastructure evolution—cutting build times from 20 minutes to 5 minutes while increasing reliability and test coverage
• Building comprehensive developer tooling—creating CLI tools that let engineers deploy services, check logs, and manage infrastructure with simple commands
• Architecting self-service deployment capabilities—enabling product teams to deploy feature branches to test environments automatically, complete with monitoring and cleanup
• Designing local development improvements—making it easy for engineers to run services locally that mirror production behavior
• Creating observability and monitoring tooling—building dashboards and alerts that help engineers understand system health and debug distributed systems