Account Management Support, Perk
Iberia
+ Equity
More information about location
3+ days a week in office
Corporate travel platform
Job no longer available
Corporate travel platform
1001+ employees
Job no longer available
+ Equity
More information about location
3+ days a week in office
1001+ employees
Company mission
To remove shadow work, giving people time back to focus on real work, with real impact.
Role
Who you are
- Success in this role means being highly organised, able to manage a high volume of requests, and prioritising effectively based on urgency and impact
- This role is ideal for someone starting their career in Account Management or Customer Success, who is eager to develop strong client-facing skills while supporting a wide variety of accounts
- Native in Spanish and fluent in English
- Strong organisational skills
- Demonstrated efficiency and effectiveness in task execution
- Proactive approach to problem-solving
- Creative thinking abilities
- Innovative strategies to address customer concerns and enhance relationships
- Excellent written communication skills
- Ability to manage workload effectively and prioritise tasks
What the job involves
- The TravelPerk Account Management team is responsible for supporting all customers of TravelPerk, including managed and unmanaged accounts, in any inquiries related to the use of TravelPerk in their organisations
- The Account Management team works closely with each customer to strategically identify how the accounts can benefit from TravelPerk’s services, and works to raise customer engagement, increase revenue, and improve customer satisfaction with the TravelPerk products and services
- The Account Management team also looks for ways to improve the TravelPerk internal process to ensure we are consistently delivering 7 Star service to all customers, regardless of size or their subscription to our paid services
- The Junior Account Manager – Support role is an entry-level position designed to support our smaller, unmanaged accounts. Acting as one of the first points of contact, you will respond to incoming client inquiries and provide timely, clear, and professional support
- In this role, you’ll help maintain positive relationships with customers while also learning to recognise when an account shows strong potential for growth. When you identify these opportunities, you’ll contribute to increasing the customer’s engagement with TravelPerk by promoting the platform’s value and encouraging more frequent usage
- As this is a junior position, you won’t have a dedicated client portfolio, but you will gain broad exposure to a large number of accounts and situations
- You’ll also be encouraged to suggest improvements to enhance the client experience and support the wider team’s goal of driving adoption and revenue growth
- Respond to customer inquiries for any customers reaching out to Account Managers
- Handle all unmanaged accounts, regardless of subscription type or company size
- Support Account Managers in maintaining managed accounts, including designing and managing customer support materials
- Develop engagement with unmanaged accounts to increase their use of the TravelPerk platform
- Encourage customers to book in a consistent and predictable way
- Identify potential high-value customers (“diamonds in the rough”) among unmanaged accounts who could benefit from managed TravelPerk solutions
Application process
- English is the official language at the office. Please submit your resume in English if you choose to apply
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. Perk has built a platform free from micromanagement, creating an experience that puts business travellers first.
Perk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that Perk has a product-market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like GetYourGuide, Breilting, Aesop and Medskin.
Recently rebranding from TravelPerk to Perk, the new name marks the next step in the company's transformation as it accelerates growth and broadens its mission beyond just travel management. The rebrand reflects its ambition to eliminate "shadow work" (hidden time-wasting tasks like filing expenses and chasing approvals), through AI-powered tools such as Perk Pay, which automates spend management and reduces fraud risks.
With dual headquarters in London and Boston as well as a growing footprint, Perk is evolving from a travel platform into a broader productivity partner for the modern business
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% female employees
22% employee growth in 12 months
Glassdoor (4)
Trustpilot (3.7)
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $658.7m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Avi Meir
(Founder & CEO)Previously founded the hotel software platform, Hotel Ninjas, which was later acquired by Booking.com. He then went on to serve as a Senior Product Owner at Booking.com before founding Perk in 2015.
People progressing
Initially joined the Perk team in 2020 as a Data Analyst before becoming a Senior Data Analyst in 2021 and a Data Analytics Manager in 2022.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 83 more jobs at Perk