Account Management Support, TravelPerk
Iberia
+ Equity
More information about location
3+ days a week in office
Corporate travel platform
Posted today
Corporate travel platform
1001+ employees
Posted today
+ Equity
More information about location
3+ days a week in office
1001+ employees
Company mission
To connect people in real life in the most enjoyable and sustainable way possible.
Role
Who you are
- Success in this role means being highly organised, able to manage a high volume of requests, and prioritising effectively based on urgency and impact
- This role is ideal for someone starting their career in Account Management or Customer Success, who is eager to develop strong client-facing skills while supporting a wide variety of accounts
- Native in Spanish and fluent in English
- Strong organisational skills
- Demonstrated efficiency and effectiveness in task execution
- Proactive approach to problem-solving
- Creative thinking abilities
- Innovative strategies to address customer concerns and enhance relationships
- Excellent written communication skills
- Ability to manage workload effectively and prioritise tasks
What the job involves
- The TravelPerk Account Management team is responsible for supporting all customers of TravelPerk, including managed and unmanaged accounts, in any inquiries related to the use of TravelPerk in their organisations
- The Account Management team works closely with each customer to strategically identify how the accounts can benefit from TravelPerk’s services, and works to raise customer engagement, increase revenue, and improve customer satisfaction with the TravelPerk products and services
- The Account Management team also looks for ways to improve the TravelPerk internal process to ensure we are consistently delivering 7 Star service to all customers, regardless of size or their subscription to our paid services
- The Junior Account Manager – Support role is an entry-level position designed to support our smaller, unmanaged accounts. Acting as one of the first points of contact, you will respond to incoming client inquiries and provide timely, clear, and professional support
- In this role, you’ll help maintain positive relationships with customers while also learning to recognise when an account shows strong potential for growth. When you identify these opportunities, you’ll contribute to increasing the customer’s engagement with TravelPerk by promoting the platform’s value and encouraging more frequent usage
- As this is a junior position, you won’t have a dedicated client portfolio, but you will gain broad exposure to a large number of accounts and situations
- You’ll also be encouraged to suggest improvements to enhance the client experience and support the wider team’s goal of driving adoption and revenue growth
- Respond to customer inquiries for any customers reaching out to Account Managers
- Handle all unmanaged accounts, regardless of subscription type or company size
- Support Account Managers in maintaining managed accounts, including designing and managing customer support materials
- Develop engagement with unmanaged accounts to increase their use of the TravelPerk platform
- Encourage customers to book in a consistent and predictable way
- Identify potential high-value customers (“diamonds in the rough”) among unmanaged accounts who could benefit from managed TravelPerk solutions
Application process
- English is the official language at the office. Please submit your resume in English if you choose to apply
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. TravelPerk has built a platform free from micromanagement, creating an experience that puts business travellers first.
TravelPerk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that TravelPerk has a product-market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like GetYourGuide, Breilting, Aesop and Medskin.
According to TravelPerk, its unit economics are strong already, which puts it in a good position to grow without diluting itself too much through investment. The company is still innovating and is planning to release more products that will give the business traveller more freedom and flexibility than ever before. A US expansion included the 2024 acquisition of AmTrav, whilst the acquisition of AI spend management leader Yokoy in Europe indicates a period of international scaling. Further exemplifying this is its Series E funding of $200 million awarded in 2025, which raised TravelPerk's valuation to $2.7 billion and will help it continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $659m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company values
- We are owners
- Impact over effort
- A 7* experience
- We are a team
- Be a good person
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Articles
Leadership
Avi Meir
(CEO)Founded Hotel Ninjas (hotel software) acquired 2 years later by Booking.com. Previously VP of budgetplaces.com (marketplace for hotels).
People progressing
Initially joined the TravelPerk team in 2020 as a Data Analyst before becoming a Senior Data Analyst in 2021 and a Data Analytics Manager in 2022.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at TravelPerk
Felicia Norman-Williams (VP People)
- We have created the Perk Promise: our commitment to ensuring our people live their best life, do their best work and fulfil their potential in a community where they feel like they belong. This forms part of our Belonging philosophy, centred on creating an inclusive workplace.
- Beyond nationality and gender, we embrace various forms of diversity. Our hiring processes and language are inclusive, encouraging all candidates to apply. We follow a meritocratic approach in rewarding the right behaviours and performance.
- In our Tech department, we're dedicated to supporting women in tech. We’ve launched the TravelPerk Academy in partnership with All Women, promoting equal opportunities. Our first graduates include five talented women who became our Software Engineers. We also have a 'Women in Builders' community, which provides a safe space for women in tech to learn and share together. We run workshops on product diversity, inclusion, and unconscious bias for the Builders team.
- Through these efforts, we cultivate a diverse, inclusive organisation where every individual can excel, contributing to our shared success
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