Client Success Manager, Doximity
Pharma
$90.7-137.5k
+ Equity (where applicable) & Quarterly bonus or incentive compensation (where applicable)
Professional medical network for physicians
Be an early applicant
Professional medical network for physicians
501-1000 employees
Be an early applicant
$90.7-137.5k
+ Equity (where applicable) & Quarterly bonus or incentive compensation (where applicable)
501-1000 employees
Company mission
To connect healthcare professionals and make their lives more productive.
Role
Who you are
- This role is Remote in the U.S
- 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
- Understanding of the pharmaceutical regulatory review process
- Client-facing experience required
- Excellent written and verbal communication
- Success working independently and being personally accountable for assigned client accounts
- Highly organized, able to coordinate large amounts of information across multiple projects
- Enthusiasm to help physicians and improve the US healthcare system
What the job involves
- The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team
- This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy
- You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship
- You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential
- Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
- Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion
- Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress
- Collaborate with various internal/external teams to develop, iterate, and launch client content. Monitor, measure, and summarize campaign metrics
- Accurately forecast project deliverables and achieve revenue recognition goals
Our take
Doximity provides an app to connect physicians, so they can stay on top of medical news and in touch with their peers. Establishing itself as the "LinkedIn for Doctors", it has become the largest community of healthcare professionals in the US, with a large majority of doctors, NPs & physician assistants among its verified members.
Though there are other platforms out there connecting physicians, Doximity appears to be regarded as the leader in this space, boasting a large and established presence. Amongst its successes is the fact that its "Doximity Dialer" platform has twice been recognised as 'Best in KLAS’ in the Telehealth - Video Conferencing Platforms segment at the KLAS awards.
Since its 2021 IPO, Doximity has significantly grown its revenue, primarily through allowing drugmakers to promote products and services to doctors, and acting as a recruitment tool for medical systems. The company is currently focused on developing its product, increasing its utility through integrations with health record systems and adding AI administrative tools. It is well poised to achieve its ambitious goal of attaining $1 billion in annual revenue by 2028.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2014
$54m
SERIES C
Sep 2012
$17m
SERIES B
Total funding: $81.8m
Company benefits
- Competitive health insurance
- Equity grants for all employees
- Lunch & Learns, and a conference/training budget focused on topics relevant to your line of work
- Events - a few times a year, we get the entire team together to celebrate our recent victories and plan our next milestones
- The chance to recognize your colleagues when they step up their game (Doximity will sponsor a small bonus)
- 401k plan with traditional (pre-tax) and roth (after-tax) options (we'll match contributions dollar per dollar, up to $3,000)
- Adoption & fertility benefits for eligible employees - including financial reimbursement, paid parental leave, and bonding leave
- Remote working options
- Home office stipend
Company HQ
China Basin, San Francisco, CA
Leadership
Jeff Tangney
(Co-Founder & CEO)Previously President & COO at Epocrates.
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