Manager of Account Executives, Intercom
Commercial
$251.6-272k
+ Equity
More information about location
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
$251.6-272k
+ Equity
More information about location
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 5+ years in a quota carrying new business IC role with proven success
- Experience working on complex and strategic deals (involving procurement, legal, security)
- 2+ years management experience
- Previous experience building and executing on outbound sales motions
- Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
- Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
- Proven experience–and passion for–teaching and developing top talent
- Experience developing GTM strategy, building, and executing operational plans
- A builder of businesses, with the ability to attract and develop the best talent in the industry
- Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
- Adaptive, with the ability to balance short term and long term priorities
What the job involves
- The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region
- This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth
- We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes
- This leader will also play a critical role in developing and executing our value-led sales strategy
- For this big challenge we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the customer support space
- Effectively hire and coach your team of new business AEs to success
- Plan new business revenue and logo acquisition strategy monthly, quarterly, and annually alongside leadership team
- Own relationships with pipe generation teams such as Sales Development and Marketing
- Partner closely with Product and Growth to further develop install base pipeline funnel and prospect experience
- Through analyzing data, test and design new processes to capture, convert, and grow AE productivity
- Work closely with your team on large opportunities and be heavily involved in the direct sell where needed
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
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