Senior Director/Director of Product Management, Salesforce
IT Service Management
$211.5-384.1k
Salary dependent on location
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$211.5-384.1k
Salary dependent on location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Seasoned technical leadership experience in AI and automation, with a strong focus on enterprise and mid-market solutions
- Proven ability to partner effectively with sales and solution engineering teams to articulate complex technical concepts into clear business value
- Deep expertise in ITSM, HR/HCM, AIOps, Customer Service, and RPA domains
- Hands-on experience with AI and automation platforms and their application in real-world business scenarios
- Exceptional communication and presentation skills, with the ability to engage diverse audiences from technical experts to executive leadership
- Strong understanding of the full sales life cycle and experience in driving customer wins
- A passion for innovation and a commitment to delivering exceptional customer outcomes
What the job involves
- We are seeking an experienced AI & Automation Product Management Director/ Sr Director to join our team
- In this pivotal role, you will bridge the gap between cutting-edge AI technology and tangible business value, empowering sales and solution engineering teams to articulate the power of our AI & Agent capabilities across diverse domains including ITSM, HR/HCM, AIOps, Customer Service, and RPA
- You will be instrumental in translating advanced capabilities into clear and compelling business value for both enterprise and mid-market clients
- Your expertise will accelerate customer adoption and drive significant revenue growth
- What You'll Do:
- Drive Technical Sales & Customer Wins: Leverage extensive experience, including a proven track record, to act as an AI product expert for customer opportunities
- Navigate the full sales lifecycle from POCs, Sandboxes, RFPs, Demos, product pitches, and architecture discussions
- Differentiate our solutions by strategically leveraging industry AI tools in go-to-market processes and sales engagements
- Own the Technical Customer Journey: Guide the full technical journey from initial discovery to first production deployment
- This includes mapping customer use cases, crafting impactful product demos, designing tailored solutions, assessing current environments, and developing secure, scalable solution architectures that seamlessly interoperate with Salesforce and legacy systems
- Accelerate Technical Validation: Build hands-on demos and sandbox environments that significantly accelerate technical validation and shorten sales cycles, demonstrating immediate value to potential customers
- Serve as a Trusted Advisor: Act as the go-to technical expert for account teams, leading deep-dive workshops, architecture reviews, and executive briefings
- Ensure rapid time-to-value by driving initial deployments and establishing repeatable reference architectures
- Influence Product & Market Strategy: Collaborate closely with Product and Marketing on analyst relations (Gartner & Forrester) to position our solutions for inclusion in Gartner MQ, Forrester Wave, and IDC leader categories
- Champion Competitive Intelligence: Develop and maintain a deep understanding of the competitive landscape
- Create compelling positioning and messaging against competitor products and features, produce competitive battlecards, and train Account, Sales, and Solution Engineering teams on competitive advantages and disadvantages
- Drive Customer-Centric Innovation: Work with both pre-sales and post-sales teams to develop rapid prototypes, identify and eliminate product gaps, drive product improvements, and engage customers as design partners to ensure high satisfaction
- Maintain a tight feedback loop with Product and Engineering, prioritizing field-discovered gaps and fostering customer-centric innovation
- Evangelize Thought Leadership: Frequently speak at customer and industry events, evangelizing the transformative shift from reactive ticket resolution to proactive ticket prevention and outcome-based automation
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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