Account Manager, PayZen
$130-190k
+ Stock options. This position is also eligible for an additional 30% variable
More information about location
Fintech for healthcare affordability
Be an early applicant
Fintech for healthcare affordability
101-200 employees
Be an early applicant
$130-190k
+ Stock options. This position is also eligible for an additional 30% variable
More information about location
101-200 employees
Company mission
To bring financial health to healthcare.
Role
Who you are
- 2 - 5+ years of relevant SaaS or tech account management experience in a healthcare setting, preferably within revenue cycle
- Prior experience working with engineering and product teams a plus
- Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
- Strong analytical skills to drive decision-making and insights
- Proven ability to meet or exceed retention, upsell, and customer satisfaction targets
- Ability to create simple and powerful presentations that capture nuance and detail
- Ability to manage multiple clients, prioritize effectively, and deliver on time
- Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
- Willingness and ability to travel - approximately 10%
- Bachelor's degree preferred
What the job involves
- We are seeking a proactive and customer-focused Account Manager to join our growing team. You will be responsible for building strong relationships with clients, ensuring the successful adoption of our SaaS solutions, and driving customer retention and expansion for our clients
- Work closely with revenue cycle leaders, medical providers, product managers, and development teams both internally and externally
- Play a critical role in ensuring your clients understand PayZen’s value, and are set up for long term success
- Have a deep understanding of the healthcare revenue cycle and empathy for the patient and provider experience
- Serve as the primary point of contact for assigned clients, ensuring a positive customer experience
- Proactively address customer concerns and mitigate churn risk by identifying potential issues early
- Monitor product usage and customer satisfaction to ensure client valueIdentify upsell and cross-sell opportunities by understanding customer needs
- Educate customers on best practices, new features, and product updates to maximize ROI
- Work cross-functionally with sales, product, engineering, and implementation teams
- Provide regular status reports and insights on account performance to leadership
Our take
More than half of Americans cannot cover an unexpected medical expense of $1,000. To help solve this healthcare affordability crisis, PayZen offers personalized payment options. Using AI and machine learning, patient’s data is analysed to evaluate their ability to pay, making it possible to pre-emptively support those in financial difficulty.
PayZen works for patients and medical providers. Providers can expect to get a much higher collection rate with accelerated cash flow, without having to pay software costs or program fees, whist patients receive affordable and flexible access to care without interest or fees. A patient’s debt doesn’t increase, as they never have to pay more than the cost of the service.
While the Buy-Now-Pay-Later space in healthcare is becoming increasingly overcrowded - Afterpay and Sezzle, for example, allow customers to pay their medical bills in interest-free instalments - PayZen's strong funding history puts it in a good position from which to grow. It has used funds to accelerate its mission and launch new ventures such as the "Care Card", that offers the benefits of its payment plans in the form of a physical and virtual debit card.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Aug 2024
$32m
SERIES B
Nov 2022
$20m
SERIES B
Total funding: $72m
Company benefits
- Hybrid Schedule: In-office Monday, Tuesday, and Thursday, remote Wednesday and Friday
- Flexibility: PayZen offers discretionary time-off and 16 weeks of parental leave for US-based roles
- Connection: Team meals, collaborative spaces, and global events that foster stronger relationships
Company HQ
Civic Center, San Francisco, CA
Leadership
Ariel Rosenthal
(Co-founder & CTO)Previously co-founded Zmani and Brainpickin, and served as CEO for Xprt App Solutions. Experience as a Full-Stack Developer for Houzz, IvyMark, Highcon and VideoStir.
Itzik Cohen
(Co-Founder & CEO)Previously founded Clipsync and served as CEO, as well as for IGC Media and Beyonce Finance. Spent nearly 7 years as VP of Corporate Development for WebEx Communications.
Tobias Mezger
(Co-Founder & CRO)Previously spent nearly 8 years as the Principal of The Boston Consulting Group before serving as VP of Corporate Development and Strategy for Prosper Marketplace.
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