Support Engineer, NEC Software Solutions

• You must have a good understanding of application coding and system architectures
• Demonstrate good customer service skills and work as an individual or part of a pressured support team
• SQL Server and Cluster failover
• Hyper-V
• Windows Server 2012 /16 +
• Windows 10
• Communication & Teamwork
• Customer Focus
• Judgement & Decision Making
• Delivery & Ownership
• Enthusiasm & Drive

Desirable

• Supporting products for the Emergency Services nationwide
• An Engineer who can technically contribute to the full range of skills involved in second line support to critical Police systems
• The individual will be required to work within a dedicated support team to handle both reactive work caused by problems and the proactive work required to enhance the businesses ability to achieve SLA’s within cost delimiters
• The importance of the command and control systems means any planned activities and upgrades are normally implemented outside of normal hours as the systems are operational 24 hours a day
• Also a required for out of hour’s support on a rota
• The individual will be responsible for developing and managing documentation and procedures to ensure records are maintained and demonstrate their added value to incident resolution
• Travelling will be part of the role as there is a need to occasionally visit Customer sites for problem resolutions, system upgrades or meetings, with Customers spread around the country

• All offers are subject to satisfactory vetting and reference checks
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required