Manager of People Operations, Gorgias

• We are seeking a proactive leader who thrives in a dynamic environment, is solution-oriented, and continuously drives process improvements
• Proven experience in a People Operations leadership role within a global organization
• Experience managing immigration processes and working with legal firms on visa applications and compliance matters
• Great management skills and ability to build motivation and grow the team
• Strong attention to detail and the ability to manage complex operations with a focus on accuracy and efficiency
• Excellent communication skills, with the ability to collaborate effectively across departments and cultures
• Familiarity with global employment regulations and best practices

Desirable

• As the Manager of People Operations, you will lead a team of four professionals and oversee key operational areas, including HR systems, compliance, payroll, and immigration
• Reporting to the VP of People, you will collaborate closely with stakeholders across the People, Finance & Accounting, and Legal teams to ensure efficient and compliant people operations across multiple countries such as the US, Canada, France or Serbia
• This role offers an exciting opportunity to shape and optimize our global people operations strategy as we continue to scale rapidly
• Manage and develop a team of four, including two People Operations Specialists and two Payroll Specialists (one Payroll Specialist to be hired)
• Provide mentorship and guidance, fostering a high-performing and collaborative team environment
• Oversee and enhance core people operations processes, ensuring efficiency, compliance, and scalability
• Partner with key stakeholders to align operations with business needs and strategic objectives
• Implement new tools and automation to streamline workflows and improve employee experience. Specifically, manage our People ticketing platform and make sure we deliver great support to all our employees
• Manage global compliance efforts, ensuring adherence to labor laws, tax regulations, and company policies
• Serve as the primary point of contact for immigration matters, collaborating with legal firms to support work visa applications and immigration processes in various countries
• Stay up-to-date with changing regulations and provide strategic recommendations for compliance initiatives
• Supervise payroll operations across multiple countries in collaboration with external vendors. (Rippling and Deel)
• Ensure accurate processing of payroll, including compliance with local regulations, audits, and reconciliations
• Work closely with the Finance & Accounting team to ensure smooth payroll processing and financial reporting
• Partner with the Talent Acquisition team to support employee onboarding
• Partner with HR Business Partners to support employee offboarding
• Identify opportunities for automation and efficiency improvements across all people operations functions
• Lead initiatives to standardize processes across multiple regions while considering local nuances